ok so this is a copy of the e-mail i sent to garmin yesterday.......
hi beccy,
i was on the phone with you on wednesday re getting a second hand quest registered to me.this has now been done which is great.
i must admit however that i am both puzzled and dismayed that i cannot get the unlock codes for version 9 when there is no alternative available to me.
surely this must be leaving a lot of your customers very frustrated,especially when you could not give a definite answer as to when the new 2008 version will be available.
the unit i purchased has version 7 which is very poor for ireland where i live.
if memory serves the version 9 disc was in short supply and customers had to wait quite some time after its release before acquiring it.
is this liable to be the same with the new 2008 version??
please can you give me any indication of when this new version will be released and what i will need to do to obtain a copy.
i appreciated your helpfulness today and realise that this situation is beyond your control,and look forward to any information you may be able to give me
many thanks,kyle
ps.might it be a good idea to put a message up on your website to let people know the situation?
and this is a copy of the reply.......
Usually there is a mapping update available but towards the end of year the previous version of mapping will discontinue in line for the upcoming new release. It would be unfair to continue with a present update right up to the release of a new update because of a newer one being available, for that reason there will be a couple of months gap in a year period where a mapping update isn't available. I will pass on your comments regarding the possibility of a message within the update section of the website.
Just to give you some more information, City Navigator Europe V9 was released in September 2006, therefore the update was available from November 2006 through the MyGarmin webpage’s. The availability of the update to CNE v9 finished on 01/11/2007 so the update was available for one year.
The update to v9 has been removed from Garmin's website due to the soon to be released City Navigator Europe 2008 early next year, unfortunately we have no exact release date or price for the new mapping data at the moment, however if you are registered you will receive an email once the update has been released with all the pertinent information.
It is no longer possible for Garmin to generate an unlock code for a v9 update, therefore we would suggest you wait until the next version, City Navigator Europe 2008 has been released. The new 2008 version of our European mapping will of course have many improvements such as greater mapping detail with updates regarding new or changed road systems, a higher number of POI's are included in the mapping across the European region and the route calculation are also much improved.
Please Note: As long as you have a MyGarmin account with a valid email address you will be notified via email when the new mapping update will be available along with all the details on how to update and the relevant cost.
I hope this explains the situation for you, I am sorry for the inconvenience this causes you and if you have any issues please let me know.
If you have any further questions please do not hesitate to contact us.
Kind Regards,
i think you'll agree that they are abit vague about the release of the new version to say the least
