Had the 6000 mile service, couple of recall items and new rear tyre done by BVM last week. They didn't wash it but can't fault the service otherwise, plus bike noticeably goes better and runs sweeter. Nice extra touch: I arranged for a loan bike for the monday of the service, but stopped by on Saturday to see 'where they were'. They gave me the loaner on the Saturday to save me having to come back early on Monday. And I didn't even buy my bike from them (Bought it from Wollastons).