I went with ebike last year and recommended their cheap prices to two mates, each of which now have a 2 bike policy with them. Had my first bike accident in June (stationary at a junction and car hit me from behind).
Tried to see if ebike would sort my bike as I was fully comp.... NO... put me in touch with one of those "sue yer arse off" claim companies. I told them I wanted them to fix my bike but I didn't want to use their lawyer for any personal injury claim, would this be a problem.... young guy on the phone said he'd call me back in 10 minutes....... that was in June and I'm still waiting to hear from him.
The car driver's insurer phoned me the same day... arranged the repair of my bike and fixed it. They even agreed a personal injury claim which was paid within 5 weeks of the accident.
I informed ebike a month after the accident of the outcome and they agreed that it was a non fault accident, I had not claimed off my policy and my bonus was protected. I was disappointed they would NOT offer to fix my bike, if it is a non fault accident, rather than them pay out and reclaim their costs from the other party, they just put you onto a claims company who stick the arm in.
I then decided to leave ebike and go elsewhere..... £75 to CANCEL my policy
So I am stuck with them. I am up for renewal in 4 weeks.... I went online last week and checked my policy details. They have me logged on their site as having claimed off my insurance and the accident was MY fault. I couldn't sort it by email, nor telephone calls to their customer services.... I was promised an email to confirm when they have accepted that I am not at fault and corrected the mistake.... it looks like they have changed the mistake on the policy details now, but haven't bothered to email and confirm this to me. Renewal was to be calculated today and I expect it within a day or two.....
I don't care if they offer me free insurance... I will NOT be renewing with ebike. Stay away from them, they are crap!