- Joined
- Jan 25, 2005
- Messages
- 15,684
- Reaction score
- 199
Customer service?
New to me…. 10 year old..Fat Boy….Ok, I know.....riding along thinking “Mmm...this doesn't feel right”....riding on marbles feeling. Pull over...Oil all over boots...and engine cases from blown fork seals.....yes, I guess it's my weight....... anyway...phone them up.
Firstly, no quibble, they said we'll get a van out to you straight away. I’m 25 miles from their shop. I declined….it was a sunny day and said, no bother I’ll ride it in, just get me a lift back to work.
Turned up, wheeled straight into the workshop and I was given my choice from their demonstrators to ride until mine was fixed. They were aware that with the Holidays coming I was intending to go away on my bike.
4:30. Phone call…Where would you like us to deliver your bike to, now it’s fixed….
Van arrives swaps my bike for the Demo I’d had.
Customer service? Blood Hell, yes!
New to me…. 10 year old..Fat Boy….Ok, I know.....riding along thinking “Mmm...this doesn't feel right”....riding on marbles feeling. Pull over...Oil all over boots...and engine cases from blown fork seals.....yes, I guess it's my weight....... anyway...phone them up.
Firstly, no quibble, they said we'll get a van out to you straight away. I’m 25 miles from their shop. I declined….it was a sunny day and said, no bother I’ll ride it in, just get me a lift back to work.
Turned up, wheeled straight into the workshop and I was given my choice from their demonstrators to ride until mine was fixed. They were aware that with the Holidays coming I was intending to go away on my bike.
4:30. Phone call…Where would you like us to deliver your bike to, now it’s fixed….
Van arrives swaps my bike for the Demo I’d had.
Customer service? Blood Hell, yes!