2.5 month and still in not diagnosed.

Hi. I bring bike on 14th may 2012 now is 5 July 2012 and BMW Service don't know why bike can't start.

1.Call in the fault memory of the bike
2.Wiring examinations of the fuelling system
3.Testing of the throttle potentiometer sensors
4.Checking the wiring of the ecu(control unit)
5.Checking the wiring of the ignition circuit.
6.Checking the condition of the camshafts
7.Try the injector housing from my bike on other bike

I already contact customer service and Customer direct but nothing good.

What I should do?

No help I know but Im glad we don't use the same garage.

Good luck

Give us a lot more detail about the bike and what happened prior to the fault, in the mean time look here
http://faq.f650.com/GSFAQs/HardStartingFAQGS.htm

Timolgra said:

Give us a lot more detail about the bike and what happened prior to the fault, in the mean time look here
http://faq.f650.com/GSFAQs/HardStartingFAQGS.htm

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yep I will have repeat again form my previous post without any info
http://65.38.186.190/forums/showthread.php?t=296129

Model: G450X
45h aprox. 1500M
Full BMW service since New.
No problem with starting at all since 1 day
Only ride on it about 2,5h
Purchase on 3/2012
Since 4/2012 in to 2 Moto "Specialists"

1.Mick Kendrick Independent BMW specialist "That must be ECU..., You have to go to BMW COOPER for better diagnoses...." OK

2.BMW COOPER
- ".. thing is the injector housing..." what 300 pound
Try the injector housing and Ecu from my bike on other bike: answer Works OK!!
- "...we find broken wires.." http://65.38.186.190/forums/showpost.php?p=3135906&postcount=27
Fixed wires still the same ..
- try bike with new fuel pump, same

Few copy's of email from BMW

-"Hi S., we are in the process of consulting with BMW. The scenario on your bike is proving most baffling and they are consulting with us to get to the bottom of your issue...."


"...We have made progress. The good news is that there is no mechanical issues. The camshaft etc are in good condition. We have also had the bike running yesterday which is giving us more guidance into the problem and liasing with bmw. The fault seems to be on the fuelling side. With manipulation of the pump the bike can be started with persuasion. We now need to identify why this is? the fuel pump is opperational, and the bike is gaining fuel. So we need to identify why when connected up it refuses to start!..."

But the already try fuel pump before :O

"...We are in consultations with BMW technical dept(its a free service) as the bike is not giving any further indications to its non starting issue...."

what??!

Basically Cooper don't know what issue is so they contact main tech dep but event they don't know what is wrong so they try it anything.

What I should do??

How many more time I should give them?

Do I should Ask them to fix bike for free because is a unknown issue and thy will have to experiment on my bike, plus they will know on future how to fix the problem quicker so save a time and money = profit for BMW

Thank for Help

Citizen advice today

Dear BMW Cooper Sunderland Motorrad,

Supply of Goods & Services Act 1982 (As amended)

On 14 May 2012, you agreed to do the following work: 1.Diagnose problems:
-Starting ,fails to start on Hot our cold engine;
-Loose on steering head;
-Faulty Horn at a cost of £180.

We agreed this work would be completed by keeping the costs to a minimum.

However, I have had the following problems:

Since 14 may 2012 BMW Cooper Sunderland haven't diagnose the issue of Starting the bike also because I ask to keep cost to minimum I have to wait for "free slot" so they will have look on bike when they have time but is no point "have look" on bike is BMW don't know what issue is also BMW call that "unknown issue".

According to the law named above, I am entitled to have this work done by the date we agreed.

I would like to fix BMW G450X Reg no.........Before 20/07/2012 for free because is a "unknown issue" and BMW will have to experiment on my bike, plus BMW will know on future how to fix the problem quicker so save a time and money instead of My wait over 2 Months.

If you fail to finish the work in this time, I will have no option but to consider taking the matter further.

Yours sincerely

Tranctek said:

What I should do??

How many more time I should give them?

Do I should Ask them to fix bike for free because is a unknown issue and thy will have to experiment on my bike, plus they will know on future how to fix the problem quicker so save a time and money = profit for BMW

Thank for Help

Click to expand...

It's a difficult one for you since the cause of the problem may not a be a BMW issue, it may well be down to alterations made by the previous owner or not so, it's very unlikely they'll do it for free.

Trying to diagnose a fault over the internet isn't likely to be much help either, your dealer should be able to fix it. If you're unhappy, try to find a good independant mechanic may be worthwhile.

Brian Eland is up your way and although he specialises in KTMs may be worth giving a call.
http://www.gelandengineering.fsnet.co.uk/BrianEland.htm

Timolgra said:

It's a difficult one for you since the cause of the problem may not a be a BMW issue, it may well be down to alterations made by the previous owner or not so, it's very unlikely they'll do it for free.

Trying to diagnose a fault over the internet isn't likely to be much help either, your dealer should be able to fix it. If you're unhappy, try to find a good independant mechanic may be worthwhile.

Brian Eland is up your way and although he specialises in KTMs may be worth giving a call.
http://www.gelandengineering.fsnet.co.uk/BrianEland.htm

Click to expand...

I already give My bike to Mick Kendrick Independent BMW specialist. If I try You another one I will have to pay again for take bike to garage and again for diagnose.

Not running sound fairly fundamental to me. Does the engine have good compression, does it have a spark, is it getting fuel? if all three are there then it's going to run!

duckspeed said:

Not running sound fairly fundamental to me. Does the engine have good compression, does it have a spark, is it getting fuel? if all three are there then it's going to run!

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All that was already check. BMW it's not that bad to not check basic issue.

Give the bike to the official BMW dealer and leave it with them. This is clearly not an 'easy fix' and taking the bike to lots of different fixers simply means that you'll be paying to have the same ground covered agsain and again.

I think that at this stage I would be ringing BMW HQ at Bracknell. Try to speak with Howard Godolphin.

Tell him that Cooper BMW have had the bike for several weeks and that they can't get it started nor can they diagnose the fault. Tell him that you cannot afford to have the dealer randomly fit new parts at your expense in the hope that the problem goes away.

Ring Howard and the Cooper BMW Dealer Principal every day for a progress report.

Greg

Greg Masters said:

Give the bike to the official BMW dealer and leave it with them. This is clearly not an 'easy fix' and taking the bike to lots of different fixers simply means that you'll be paying to have the same ground covered agsain and again.

I think that at this stage I would be ringing BMW HQ at Bracknell. Try to speak with Howard Godolphin.

Tell him that Cooper BMW have had the bike for several weeks and that they can't get it started nor can they diagnose the fault. Tell him that you cannot afford to have the dealer randomly fit new parts at your expense in the hope that the problem goes away.

Ring Howard and the Cooper BMW Dealer Principal every day for a progress report.

Greg

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Thank for info Greg.

I was thinking is only small problem with the bike so I give my bike to Mick Kendrick Independent BMW specialist instead of BMW Cooper.
Previous owner just done service of bike in BMW Vines of Guildford with all recalls, that was on 1450m I got bike on 1420m and works perfect till one day like I sad before.


Is that the Telephone: 01344 42656 ??? BMW (GB) Ltd
Ellesfield Avenue
Bracknell
Berkshire RG12 8TA

Tranctek said:

All that was already check. BMW it's not that bad to not check basic issue.

Click to expand...

In my experience plenty of them are not skilled enough with the basics, and think a computer is going to tell them what is wrong

Greg Masters said:

I think that at this stage I would be ringing BMW HQ at Bracknell. Try to speak with Howard Godolphin.

Click to expand...

Howard no longer at Bracknell he moved on to Rolls Royce

Steve Bellars is the only contact name I have in there now

duckspeed said:

In my experience plenty of them are not skilled enough with the basics, and think a computer is going to tell them what is wrong

Click to expand...

Reply from BMW Technician after I week in Garage:

Message flagged
Thursday, 17 May 2012, 8:55
A friend of mine is prepared to loan me his bike so i can try the injector housing identifying the potential issue.
The checks what have been carried out up to now are:
1.Call in the fault memory of the bike
2.Wiring examinations of the fuelling system
3.Testing of the throttle potentiometer sensors
4.Checking the wiring of the ecu(control unit)
5.Checking the wiring of the ignition circuit.
This all above and beyond the initial quote for a diagnostic examination and also must understand we cannot verify that previous attempts to diagnose the issue have not compounded the issue.
I also understand your timing concerns but unfortunately the bike was taken elsewhere for initial diagnosis which turned out to be unsuccessful.

Nobody have any idea??

Right, I was a view bikes as BMW said that it wants to further diagnose the bike for me: O? So I had to go and watch as he goes after the diagnosis of 2.5 months. They showed me the main harness wires leading to the ECU and there about 20 tiny wires, including one nearly broken and the other is broken at the plug to the ECU.
I was told that the harness of cables must be replaced to continue the diagnosis and the cost with installation and VAT is 500 pounds but I do not know if this could be because bosses take me far they refused to continue any work on my bike. So I had to actually ask for and that they would undertake further work on a motorcycle mechanic for 10 min obtained permission from the boss.
I asked why so long is the diagnosis? As the route go veins diagnosis. They should focus on the electrical and not on the fuel system because it started from that suspicion.
If you want to continue the diagnosis of a bicycle must buy and replace the cable harness.

Now unfortunately I have no choice, because the stage of diagnosis is over. They came to the harness of cables that is causing the problem from the start of the bicycle (until your install and see if this is true) so my letter of complaint is no longer valid, and probably nothing I can do them because I diagnosed the problem ....... only pay them £ 680

Take it to a decent and conscientious mechanic who will repair the broken wire

ie. NOT a BMW dealer who have to line their pockets and cover their own arses by fitting a new loom