Vern - Top Customer Service

As some of you may have read in my USA journal, my experience with Vern's Worldbeater Panniers has not been without incident.

Vern was always keen to learn of any problems I had with the panniers and has,where possible, produced modifications (a heat shield, for example) to ensure his customers don't suffer the same snags in future.

I'd just like to report that, despite these snags, Vern's customer service is beyond reproach - last Sunday we met up at Keele Services and he refunded the entire cost of the panniers and I returned the (rather battered) boxes to him. I hardly think I'd have the same response from Touratech or Al Jesse.

Good on you Vern!

Mike

Excellent

I'll give you 20 quid for them Vern, leakage isn't a problem down here....errr, well not with panniers anyway...

it's seems vern got the raw end of that deal

i'm only asking ,could he not repair/mod the paniniers to your likin'

We came to an agreement (let's not ignore the cost of the gear destroyed by the heat).

Mike

Bugger....yours were 10 inch silver boxes with no 'zorst cut-outs weren't they???

I know where my final set are coming from then

Heyup Vern......back in action at last!!!!