Colin O
Guest
Out for a blast last Sunday, just after Bala, I changed up from 5th to 6th, let the clutch out - nothing.
I thought I'd missed a gear so dropped back to 5th - no drive - just the engine revving freely.
Come to a standstill - no drive in any gear and expesive sounding noises from down below.
Recovered by RAC, trailered bike to dealer in Crewe on Monday.
Turns out clutch splines are stripped and input shaft damaged. Trawling the web, I find this is not an isolated case.
Anyway, bike is now fixed and I picked it up today.
Couldn't get the broken bits off them. I did manage to have a word with the mechanic (or 'technician' as they call them) and he showed me the bits.
The lad who did the job was OK, but his mate, who seemed to be senior, insisted it was down to owner abuse and said I was lucky BMW had paid for the parts and I should be thankful to the dealership for arguing my case. He also said that they wouldn't be able to send the parts to BMW 'cos "as soon as they see them they will know it's due to owner abuse"..... I couldn't convince him that it wasn't.
This is how to treat a customer, put them in their place!
So the bill for the labour was just under £400 ....
Anyway, took my camera and managed to get a few pics of the damage.
I thought I'd missed a gear so dropped back to 5th - no drive - just the engine revving freely.
Come to a standstill - no drive in any gear and expesive sounding noises from down below.
Recovered by RAC, trailered bike to dealer in Crewe on Monday.
Turns out clutch splines are stripped and input shaft damaged. Trawling the web, I find this is not an isolated case.
Anyway, bike is now fixed and I picked it up today.
Couldn't get the broken bits off them. I did manage to have a word with the mechanic (or 'technician' as they call them) and he showed me the bits.
The lad who did the job was OK, but his mate, who seemed to be senior, insisted it was down to owner abuse and said I was lucky BMW had paid for the parts and I should be thankful to the dealership for arguing my case. He also said that they wouldn't be able to send the parts to BMW 'cos "as soon as they see them they will know it's due to owner abuse"..... I couldn't convince him that it wasn't.
This is how to treat a customer, put them in their place!
So the bill for the labour was just under £400 ....
Anyway, took my camera and managed to get a few pics of the damage.