Deleted account rno
Guest
I bought a 'Stich Roadcrafter last April and took delivery about the beginning of June 2008. I was really, really pleased with it apart form one small detail: Aerostich mucked up the sizing and when I was seated on the bike, about an inch or more of jeans or suit trousers was visible beneath the Stich and they then (obviously) got soaked in the rain.
I checked the sizing of the suit against my order and confirmed that the leg length was shorter than I'd asked for. I emailed Aerostich and they immediately requested that I return the suit for alteration. Here was my dilemma: did I really want to be Stichless for weeks when in truth rolling up my jeans or suit trousers in the event of rain was the only hassle. I had a Euro trip coming up in September so I decided to leave thing as they were until I returned. The Stich was brilliant on the trip. A great bit of kit.
About October or November, not wanting to be Stichless, I again emailed Aerostich and asked if there was some way they could send my additional material so that I could have the Stich altered here to save me time and money. I'd already established that it would be quite costly to send it back to the USA.
Within about a week or so, a box arrived with loads of material, flourecent flashings, velcro, studs etc.
I did nothing about it and the box of material sat in the spare room for several months. I used the Stich throughout the winter.
About April, I decided that I would finally have it altered by a professional dressmaker. Problem was, no one would look at it without saying I was mad not to have it properly done by Aerostich. The high value of the suit seemed to put anyone off that I approached and they were all reluctant to get involved in altering it. I was also told that there would be an obvious "pelmet" at the bottom of the legs.
I again contacted Aerostich. No problem. Send the Stich back.
This I did about 5 or 6 weeks ago and it arrived back today at Schloss Ronno. It's now a perfect fit.
It's also a brand new Roadcrafter suit. No alterations. A new suit has been sent to out me.
Now I know that it was their fault to begin with but I've used the suit regularly for almost a year and quite honestly, I'm over the moon with the service and aftersales that I've had from them.
I must have sent about 8-10 emails to them over the months and without fail, they have been answered the same day.
It was expensive to send back but in fairness to Aerostich, they have offed me a generous discount on any future product that I buy.
All in all, fantastic service from Aerostich.
I checked the sizing of the suit against my order and confirmed that the leg length was shorter than I'd asked for. I emailed Aerostich and they immediately requested that I return the suit for alteration. Here was my dilemma: did I really want to be Stichless for weeks when in truth rolling up my jeans or suit trousers in the event of rain was the only hassle. I had a Euro trip coming up in September so I decided to leave thing as they were until I returned. The Stich was brilliant on the trip. A great bit of kit.
About October or November, not wanting to be Stichless, I again emailed Aerostich and asked if there was some way they could send my additional material so that I could have the Stich altered here to save me time and money. I'd already established that it would be quite costly to send it back to the USA.
Within about a week or so, a box arrived with loads of material, flourecent flashings, velcro, studs etc.
I did nothing about it and the box of material sat in the spare room for several months. I used the Stich throughout the winter.
About April, I decided that I would finally have it altered by a professional dressmaker. Problem was, no one would look at it without saying I was mad not to have it properly done by Aerostich. The high value of the suit seemed to put anyone off that I approached and they were all reluctant to get involved in altering it. I was also told that there would be an obvious "pelmet" at the bottom of the legs.
I again contacted Aerostich. No problem. Send the Stich back.
This I did about 5 or 6 weeks ago and it arrived back today at Schloss Ronno. It's now a perfect fit.
It's also a brand new Roadcrafter suit. No alterations. A new suit has been sent to out me.
Now I know that it was their fault to begin with but I've used the suit regularly for almost a year and quite honestly, I'm over the moon with the service and aftersales that I've had from them.
I must have sent about 8-10 emails to them over the months and without fail, they have been answered the same day.
It was expensive to send back but in fairness to Aerostich, they have offed me a generous discount on any future product that I buy.
All in all, fantastic service from Aerostich.
