Deleted account Cooperman
Registered user
I'm just reflecting on an extremely poor experience, not just from the dealer ship, but from the main man himself! Mr Robson (BR) does not tell the truth.
I've just been in for a 6K service. I would have gone to the dealer where the bike was purchased but due to other circumstances they are booked up.
My local dealer however is cheaper for this service and although BR initially quoted me a higher figure I mentioned the cheaper quote and he agreed to do it for the lower figure. Here's my mistake. I didn't get written confirmation or check this before letting go of the bike this morning.
Got back to the dealer this afternoon and the counter assistant gives me a bill for the higher figure. I query this, he checks the book and finds that I actually booked in in with BR himself, but he's not around and will be at least half an hour.
After some pointless fencing the assistant agrees to ring BR and disappears into the car park out of my earshot. He returns to tell me that BR remembers me quoting the lower price but he never agreed to it.
I ask for BR's mobile, but apparantly it's not safe to ring somebody in the car. I have no option but to wait for BR's return. Then the assistant returns with phone in hand with BR on the other end. We have a brief discussion where he states that he remembers our 2 conversations (we only had one) and he never agreed to the lower price. Realising I'm in a dead end I'm not complimentary about his dealership. Bearing in mind I'm talking to the 'main man' his response was not along the lines of:
'apologies for the misunderstanding but we clealy have differing recollections of events and I stand by my version'
.....but more along the lines of:
'I can do without customers like you' - expletives removed.
As a dealer he makes deals, and keeping them to maintains any reputation.
Don't touch this place with a barge pole, or if you have to, make sure you have everything confirmed in writing.
It's not as though the sum involved was that large - it's the fact that somebody is prepared to put is own business reputation before the truth.
I've just been in for a 6K service. I would have gone to the dealer where the bike was purchased but due to other circumstances they are booked up.
My local dealer however is cheaper for this service and although BR initially quoted me a higher figure I mentioned the cheaper quote and he agreed to do it for the lower figure. Here's my mistake. I didn't get written confirmation or check this before letting go of the bike this morning.
Got back to the dealer this afternoon and the counter assistant gives me a bill for the higher figure. I query this, he checks the book and finds that I actually booked in in with BR himself, but he's not around and will be at least half an hour.
After some pointless fencing the assistant agrees to ring BR and disappears into the car park out of my earshot. He returns to tell me that BR remembers me quoting the lower price but he never agreed to it.
I ask for BR's mobile, but apparantly it's not safe to ring somebody in the car. I have no option but to wait for BR's return. Then the assistant returns with phone in hand with BR on the other end. We have a brief discussion where he states that he remembers our 2 conversations (we only had one) and he never agreed to the lower price. Realising I'm in a dead end I'm not complimentary about his dealership. Bearing in mind I'm talking to the 'main man' his response was not along the lines of:
'apologies for the misunderstanding but we clealy have differing recollections of events and I stand by my version'
.....but more along the lines of:
'I can do without customers like you' - expletives removed.
As a dealer he makes deals, and keeping them to maintains any reputation.
Don't touch this place with a barge pole, or if you have to, make sure you have everything confirmed in writing.
It's not as though the sum involved was that large - it's the fact that somebody is prepared to put is own business reputation before the truth.
wonder how that is.
I don't think it will get back to them.
