MasterDabber
Registered user
Back in March I bought one of the new Maxwell Goretex 2 jackets (and trousers).
I bought the jacket via H-G's mail order operation. This arrived promptly and I gave it it's first ride when I went over to the 1200 launch at SPC. A distance of about 30 miles from home.
Whilst there speaking with Monsieur Gauloise, he pointed out that the seams on both arms had split near the elbow between the fabric and leather.
Contacted H-G and they were apologetic and shipped a relacement straight away.
All appeared to be OK until this week, but after returning from a ride to see the famed baker of Andover, I found that on one arm the same thing had started to happen again.
Contacted H-G, told them I had started to lose confidence in the jacket.... and was concerened what would happen to the seams if I went for a slide down the road.
To cut a long story short(er) they arranged for me to ride over to H-G at Slough and replaced the Maxwell Goretex 2 jacket with the Master IV which is £50 more expensive jacket.
Whilst I was a p*ssed off with having to muck about with replacements and all that... I have to be fair and say that H-G have been very responsive and seem to have done the right thing by me. The people I dealt with on the phone and in the store were all very helpful.
Word of warning though... they said the were planning to send to faulty jacket back to Germany for inspection, I got the impression they have run into a few problems with this jacket... but I never looked to see if they had taken them off the shelves.
I bought the jacket via H-G's mail order operation. This arrived promptly and I gave it it's first ride when I went over to the 1200 launch at SPC. A distance of about 30 miles from home.
Whilst there speaking with Monsieur Gauloise, he pointed out that the seams on both arms had split near the elbow between the fabric and leather.
Contacted H-G and they were apologetic and shipped a relacement straight away.
All appeared to be OK until this week, but after returning from a ride to see the famed baker of Andover, I found that on one arm the same thing had started to happen again.
Contacted H-G, told them I had started to lose confidence in the jacket.... and was concerened what would happen to the seams if I went for a slide down the road.
To cut a long story short(er) they arranged for me to ride over to H-G at Slough and replaced the Maxwell Goretex 2 jacket with the Master IV which is £50 more expensive jacket.
Whilst I was a p*ssed off with having to muck about with replacements and all that... I have to be fair and say that H-G have been very responsive and seem to have done the right thing by me. The people I dealt with on the phone and in the store were all very helpful.
Word of warning though... they said the were planning to send to faulty jacket back to Germany for inspection, I got the impression they have run into a few problems with this jacket... but I never looked to see if they had taken them off the shelves.
