its spot on rang them to change my car £1.06 waived the administration fee
i was ready with my card to pay a large amount because they have you by the rocks if you cancel you pay an administration fee if you change your adddress same again
it was a pleasant surprise thats what keep customers
my mate changed his bike from a bergman to a Vstrom same engine size bit newer £90
i could hear the conversation so i told him to say fine i'll pay the money then contact the insurance ombudsman
the call handler went away two mins later the change over was £30
same with the banks if you have a complaint and tell them you are going to the ombudsman even if you are wrong the bank has to pay about £300 worth a punt !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!