Obviously only of interest for people in and around London but, after phoning Vines to get a booking for a warranty job and being told the first weekend booking available was the 30th April and that they might not be able to anything "complicated" (replace a heated grip?!) I decided to ring round....
Park Lane were able to get me a slot within 2 days. Carried out within an hour of my arrival in Battersea, usual free BMW coffee.
And then, slightly delayed as they were washing the bike for me too!
I have to say I was impressed with their service and approach to the customer which I think has fallen by the wayside a little with Vines lately. It took four telephone calls before I was finally able to speak to the servicing dept at Vines. Each time I was told they were "with customers", "popped through to the workshops" etc.
Wanted to post this as we're always quick to post about sh1t service at dealers but maybe not so quick regarding good service.
Park Lane were able to get me a slot within 2 days. Carried out within an hour of my arrival in Battersea, usual free BMW coffee.
And then, slightly delayed as they were washing the bike for me too!
I have to say I was impressed with their service and approach to the customer which I think has fallen by the wayside a little with Vines lately. It took four telephone calls before I was finally able to speak to the servicing dept at Vines. Each time I was told they were "with customers", "popped through to the workshops" etc.
Wanted to post this as we're always quick to post about sh1t service at dealers but maybe not so quick regarding good service.
