To cut a long story short, I wanted a new Schuberth E1 lid so after negotiating the sale of a kidney, I looked around for a good price. A lad on the GS Europe page on arsebook had recommended a small company called Just Helmets.
I gave them a call and after a chat with Pete the owner reference sizing, I ordered the helmet online. Pete had said that if it didn't fit, just send it back and as long as it hadn't been worn in anger, he would give me a full refund.
So, the lid arrives in a couple of days in a well packed box. As I suspected, it was a little bit tight and as I was off to Scotland for 5 days there was no way I was going to risk wearing a tight lid. Chatting with another Tosser reference sizing I decided I would send it back and get a larger one.
I rang Pete and said what I'd do and I would send it back and order a larger one. I was happy to pay for the larger one as long as he gave me a full refund on the small one. I tell you what, he says, I'll send a larger one and when you've tried them side by side, I'll get the one you don't want collected by DPD. This means I have paid for one but he was sending me another one without payment. Are you sure? I asked, yep no problem says he.
Anyway, new one arrives and fits beautifully so I call the guy to arrange delivery back. I was happy to pay but he said he would rather have it collected by his usual courier at his own expense! As it happens, I'm close to his place tomorrow so will drop it in to him saving him a few quid.
I have to say the customer service level is above and beyond in my opinion and if you are looking for a new lid, give him a try as it's great dealing with someone who understands service and is not just in it for a fast buck. His website is www.justhelmets.co.uk and phone number 0191 653 1303. Highly recommended.
If you are after a Schuberth E1, use the code E1 in the code box when ordering and you get a 10% discount which given the price of the bloody thing makes a big difference.
I gave them a call and after a chat with Pete the owner reference sizing, I ordered the helmet online. Pete had said that if it didn't fit, just send it back and as long as it hadn't been worn in anger, he would give me a full refund.
So, the lid arrives in a couple of days in a well packed box. As I suspected, it was a little bit tight and as I was off to Scotland for 5 days there was no way I was going to risk wearing a tight lid. Chatting with another Tosser reference sizing I decided I would send it back and get a larger one.
I rang Pete and said what I'd do and I would send it back and order a larger one. I was happy to pay for the larger one as long as he gave me a full refund on the small one. I tell you what, he says, I'll send a larger one and when you've tried them side by side, I'll get the one you don't want collected by DPD. This means I have paid for one but he was sending me another one without payment. Are you sure? I asked, yep no problem says he.
Anyway, new one arrives and fits beautifully so I call the guy to arrange delivery back. I was happy to pay but he said he would rather have it collected by his usual courier at his own expense! As it happens, I'm close to his place tomorrow so will drop it in to him saving him a few quid.
I have to say the customer service level is above and beyond in my opinion and if you are looking for a new lid, give him a try as it's great dealing with someone who understands service and is not just in it for a fast buck. His website is www.justhelmets.co.uk and phone number 0191 653 1303. Highly recommended.
If you are after a Schuberth E1, use the code E1 in the code box when ordering and you get a 10% discount which given the price of the bloody thing makes a big difference.