Just had annual service at NOG again. Great customer service as usual and complimentary hot and cold refreshments plus pastries and biscuits at the work station upstairs where I installed myself with laptop for the duration. Matt let me (for my cheek) use the £25 voucher received in the post on top of the loyalty bonus he already gives me, top bloke! Always worth the ride across the Cotswolds from Worcester. Thanks Matt, Kim and co.