Thanks everybody!
Warlord I wish I knew the exact reason!
I believe that possibly, what made the difference was the phonecall the ombudsman made to the compliance department the day after i made my official complaint!
It must have scared them cause my policy was initially voided (with attached an accusation of giving misleading informations) and after 4 weeks the voidance has been completely cancelled with also some kind of apologies!
I was (happily) surprised of the outcome of my compliant! I was expecting and adjustment but not my policy to be totally upheld!
After that there have been many other stalling moment for some small stupid details...and everytime i was mentioning the word ombudsman..the claim was moving forward!
So if i have to say what happened my only guess is that apparently...the word ombudsman opens a lot of doors!
Long live the ombudsman!!
P
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