I had a Datatool TrakKING fitted to my Blackbird about two years ago (August 2016) as the previously installed alarm drained my battery badly.
My initial experience wasn't great. I rode down to Spain and my bike was allegedly in Folkestone the whole time. I spoke to the call centre and it appeared that there was some problem with their SIM card contract with the French network!
My bike developed a charging problem while away and I'd been bump starting it for 3 or 4 days when suddenly riding back over the Pyrenees I got a text telling me my battery was low... Helpful! At least there fixed the French problem and the location on their website was correct.
It appears that all these issues were resolved and for the next 18 months it worked faultlessly until about Nov 2017 when it stopped reporting it's location. The call centre were helpful, if a little slow at reacting, and eventually in January 2018 they sent an auto-electrician to check it out. He quickly decided that the unit fitted was
a. An extremely early model that had an ancient SIM card fitted (this probably explains the French problem too) and
b. it had been installed by a poorly trained ape so that any thief would have disconnected it in seconds.
He replaced the whole unit and fitted it properly, somewhere that takes a while to get to and even then, to the untrained eye, it looks very much like an OEM component. And this was all free of charge.
In terms of Datatool service I can't fault them, whenever I forget and move the bike without the ignition on, I get a phone call to check it's all OK. I often brush passed my bike and trigger the motion sensor which costs me a few pence for a text message, and I can disable the text message service on the mobile app for a timed schedule if I'm working in my garage for a while to avoid this.
The peace of mind the tracker gives me is well worth the £9 per month subscription, but it's a shame that the insurance discount doesn't come close to this.
My main advice would be to ensure you use a decent installer. The local bike shop I used was an accredited installer, but clearly this doesn't mean squat. If you're in the South East I can't recommend
www.EliteMotorcycleServices.co.uk highly enough. Dave, who Datatool sent to diagnose the problem, is a great guy, highly skilled and always willing to help.
I have asked Dave to fit another TrakKING unit to my recently acquired 2016 GSA as it seems crazy protecting just the £1,500 Blackbird albeit that they're chained together in my garage so I will at least know if someone tries to interfere with the GS. Annoyingly Datatool don't offer a 2nd bike discount ðŸ˜*
When I started this message I was going to ask for recommendations on where you would recommend a TrakKING should be fitted on my GSA, but now I'm nervous about discussing Dave's recommendation on a public forum. Any thoughts on how to get around that?