good work hope they get fixed soon
I've tried, but they had "High call volumes" and my break was over, so got through on WebChat, who advised me to email.
No such thing as a high call volume, it's not enough staff
just got update for garmin downloaded and all seems to work !!!!!
Please post a link to it so I can try it[/QUOTE
Apropos
You need to plug your unit into your laptop and do the usual update stuff
OK folks, I'm actually speaking to someone at Garmin who knows what they are doing and I've been doing some logging for them and returned the data back to Garmin for analysis. Just for anyone else experiencing the problems here's the procedure to get the logging information Garmin will need to help you out.
Dear Tony,
I am contacting you in regards to your case.
To assist you with the problems you are experiencing with Bluetooth, we will need to gather Bluetooth logs for your device. You may use the following directions to record the logs. This allows us to determine the cause of the problem. Before following through the steps below, please ensure that the affected devices are not currently paired.
Please start with the iPhone unpaired from the BMW NAV VI
To record Bluetooth logs:
1. Touch the Volume button on the main menu
2. Touch and hold the upper-right corner of the volume screen
3. When the screen changes (between 5-10 seconds), touch Diagnostic Logging
4. Touch Start Recording
o Touch General on some devices before this step
1. Place a check mark next to BIN or binary by touching the box
2. Place a check mark next to Bluetooth by touching the box
3. Touch the menu button (three horizontal lines) in the top-left corner
4. Touch Start
o You should be taken to the map screen once this step is completed
Next, pair the device to your cell phone and/or headset (pairing with a headset is only available on certain devices). Use the device as you have been for media, testing the various Bluetooth functions you are experiencing trouble with.
Wait 5 minutes (verify that media is still not browseable)
Once you’ve recorded the logs, touch the Stop button on the left-hand side of the map screen and hold the back arrow until the main menu displays.
Next, please reply to this email and attach the log files. You can find the log files by following these steps:
1. Connect the device to your computer
2. Open the Garmin drive once the device is recognized
o This drive will appear either in Computer or My Computer (Windows) or on the Desktop (Mac)
1. Open the Logs folder
o If you’re using a Windows computer, you may have to open the Internal Storage item before this step
1. Open the bin folder
2. Please attach all files within this folder to your email reply
Once we have the Bluetooth logs we’ll research the issue further. Thank you in advance for your patience and cooperation.
One thing I've seen with looking at some of the System Logs myself is there are a lot of Application Crashes within the Garmin itself, which could account for it just going mute on me whenever it feels like it, so I've sent the Syslogs to Garmin to. There's something not right about the Nav VI, possibly a combination of things as it used to work fine on iOS 10.3, but even reverting to that yields nothing positive. There is either something corrupt, a file on the Garmin somewhere, or the unit itself may be faulty. My money is on some kind of File or System corruption somewhere, which is odd as I've done a full hard reset on mine several times now and tried it with no routes imported or additional GPX files, and I've stripped all the music from my iPhone leaving only one album to try and browse.
I'll update as and when I hear back from Garmin folks.
Thanks