Thanks guys
Ive had an email from them today this was the content
Rob
Please return to the address on the website with a note and we will refund the cost of the goods and the postage cost.
NN
For the life of me I cant see a sorry in there anywhere I think I may get a cab to deliver it the 134 miles
No mention of the head guards Im waiting on and asked about in the same email and no mention when I asked would it not be easier to just send a correct crash bar either side will do
Ive had it with these guys ill get the bars back to them pay another £24.95 out and wait another month for the refund then just blast them on every web site im a member of
If you cant tell them where they are going wrong to afford them the opportunity to rectify and learn by it, tell everyone else !!
Ok Rant over ill box this crap up again and send it back again !!
Rob
I have ordered from NN in the past, but my experience has been very mixed - great when the item is in stock and delivered next day, terrible when the item isn't and the packaging containing the item was incredibly poor. The quality of comms from NN is poor/borderline rude, and I honestly just think it's best to vote with the wallet. It never hurts to extend courtesy and being polite to a paying customer when a transaction does not go to plan or expectation, and it really riles me up when companies think they are doing customers a favour. Vote with your wallet, I say.