Yes I can remember that. It was in the last millennium about 30 years ago. I can also remember the very first time i switched on an iPad, 7 years ago (with way more software and functionality than a 2017 Garmin / BMW Nav by the way) and thinking to myself, 'Great. I get it. It just does what I expect and delights me with its simplicity and ease of use'. And passing it to my 88 year old father who has never sat at a computer in his life. He got it too.
I also refer you, predictably, to the iPhone, a device with much more software and way more functionality than a BMW Nav. Sold worldwide to people who have never used one before. It was designed in such an intuitive way that it doesn't need a set of instructions. And like google maps, a new user can 'learn it' in minutes (sat on the bog if required). In comparison the Nav 6 and it's second cousin, Basecramp have a whole heap of hidden tripwires caused by appalling User Experience (UX) design.
The tech world has moved on LeeDude, and many users no longer expect to have to struggle in this way.
Aptitude to learning is not the issue for users who are experiencing these difficulties. The issues are shit education from Garmin, shit UX design and shit Customer Experience. I still offer the challenge to anyone to point me towards properly structured and easy to use source of learning materials and information for this product.
Well said.