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Thread: Sena Repairs - UK

  1. #1
    Pestie to the Nobility Click here to find out how to Subscribe
    Join Date
    May 2004
    Worcestershire, England

    Sena Repairs - UK

    Has anyone had a Sena unit repaired in the UK?
    Was it returned to Sena or a third party?

    Monogamy leaves a lot to be desired !!

  2. #2
    my SR 10 was faulty, I sent it back to Wildtalk in York, they do repairs but returned it to Sena who renewed it

  3. #3
    Subscriber Click here to find out how to Subscribe
    Join Date
    Oct 2016
    Purchased mine from hermod. After 18 months got rain damage, spoke online with sena in states, they have very good email chat and I did all the tests with their instructions. They realised it was far hooked and offered to replace it but said it would be better to try the original seller. I didn't hold out much hope but emailed hermod and explained, they put one in post next day, even before I sent them the knacker back. Can't say fairer than that for customer service.

  4. #4
    Subscriber Click here to find out how to Subscribe
    Join Date
    Mar 2015
    I returned mine to Sportsbikeshop from whence it came, had a new set sent back out to me almost within a week.

  5. #5
    Subscriber Click here to find out how to Subscribe
    Join Date
    Oct 2009
    Devon, England
    My 20S Dual setup wouldn't work in cold weather so I contacted Sena. They gave me an address somewhere in France and off it went. For reasons unknown to me they return the repaired item to a postcode near Gatwick airport - 200 miles away. 'No problem' they said, 'We'll just send a replacement'. Two weeks later a 20S (single) arrived!! Finally got the second one about a week after that. Not the smoothest of operations on a piece of kit costing nearly 400quid.

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