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Thread: Using BMW extended warranty abroad

  1. #1
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    Using BMW extended warranty abroad

    Do any of you have experience of claiming on your extended warranty whilst in Europe?

    My bike was in for the fork recall work then I headed down to Portugal a couple of days later. At some point en-route I realised clutch fluid was seeping out of the fitting on the clutch master cylinder on the bars and had been for quite some time. I got maybe a turn or just over in the nut before it was tight. I called BMW assist and they (mega long story and BMW assist don't come out of this bit smelling of roses, I'll save this bit for when I'm sat comfortably) collected the bike. Now I'm being told that I have to pay for recovery and the repair work on the bike and try to claim costs back once I'm in the UK. Can't say I'm too chuffed and I don't have policy docs to hand....I will in future!!!....it just isn't how I'd expect a BMW warranty claim to be managed.
    Just had reet row with some tit-end on the phone who just said "well you're wrong" when I tried to explain my misgivings. Got him to email me some details so I've got his full name handy for when I'm sat comfy back in the UK.




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  2. #2
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    Im afraid thats standard practice mate ,
    I had mine breakdown in Spain . It was picked up by breakdown truck and delivered to Alicante BMW I paid for the parts and other things like hire car etc , kept the receipts handed them in when back in blighty . No quibbles whatsoever getting re-reimbursed fully by BMW. I wont go anywhere foreign without it.

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    I'm sure I have seen posts on here of guys that have had their bike recovered and repaired, nobody mentioned paying and claiming back.

    Quote from my policy document - BMW Insured Emergency Service has been designed to provide assistance for BMW riders in the event of motoring emergencies. Whether you're on the road, at home or elsewhere in the United Kingdom - or travelling in the Republic of Ireland and Continental Europe.

    Why don't you phone them up?

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    Quote Originally Posted by stevie Allen View Post
    Im afraid thats standard practice mate ,
    I had mine breakdown in Spain . It was picked up by breakdown truck and delivered to Alicante BMW I paid for the parts and other things like hire car etc , kept the receipts handed them in when back in blighty . No quibbles whatsoever getting re-reimbursed fully by BMW. I wont go anywhere foreign without it.
    Phew. Pleased about the no quibbles bit.


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    Quote Originally Posted by casbar View Post
    I'm sure I have seen posts on here of guys that have had their bike recovered and repaired, nobody mentioned paying and claiming back.

    Quote from my policy document - BMW Insured Emergency Service has been designed to provide assistance for BMW riders in the event of motoring emergencies. Whether you're on the road, at home or elsewhere in the United Kingdom - or travelling in the Republic of Ireland and Continental Europe.

    Why don't you phone them up?
    So far I'm upto 175 mins on phone to BMW assist to sort this out.....this comes under the "when I'm sitting comfortably" tab.
    To be fair, they've sorted a hire car which has been handy but, I don't like idea of paying monthly for a warranty and having to cough up again for a foreign repair even when it looks as though settlement isn't a problem as detailed in the other guys post. I kind of saw the warranty as an umbrella and when things have been anything but smooth it's left me (even more) bitter and twisted. It definitely hasn't been a confidence inspiring experience. ☹️


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    Yes I agree, that would have been a shock to me.

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    It's quite standard on many UK issued travel / breakdown covers.

    You pay the local BMW branded showroom / local garage / local recovery truck operative (BO comes free) / hospital / service provider that assist you so ably in your hour of greatest peril if and as required. Then you recover the costs in full (less any deductible or excess as may be applicable) on your return - or earlier if you email them copies, perhaps - and you are reimbursed in full.

    It works, though that does not remove a bikermate's statutory rights to complain, moan, whinge, rant, not understand (wilfully or by accident) or just fret as enshrined in the Bikers' Charter. So crack on!

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    You're from Sunderland, I thought you'd have threatened them with burning down the HQ by now

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    clutch damage must've happened when you hit that parrot,

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    Quote Originally Posted by GSAHippo View Post
    clutch damage must've happened when you hit that parrot,
    .... or ran into your bate box

  11. #11
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    Even BMW standard warranty isn't truly international (although I believe it is 'live' in Europe).

    My 1150GS was under 2yrs old when I needed work done in the USA, but I payed locally and they reimbursed me on my return.They paid up quickly and without any drama - although this was a while ago...
    We will never be here again - have a good look around

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    Quote Originally Posted by trancey View Post
    You're from Sunderland, I thought you'd have threatened them with burning down the HQ by now
    To be fair he said abroad, which means Scarborough for the mackems.

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    Quote Originally Posted by GSAHippo View Post
    clutch damage must've happened when you hit that parrot,
    .....or potentially 3 days earlier when it was in for fork recall work.


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    Quote Originally Posted by trancey View Post
    .... or ran into your bate box
    It's "bait" you country bumpkin


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  15. #15
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    Quote Originally Posted by trancey View Post
    .... or ran into your bate box
    Pot & Kettle

  16. #16
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    Quote Originally Posted by GSAHippo View Post
    Pot & Kettle
    🤣🤣🤣🤣🤣


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