Do any of you have experience of claiming on your extended warranty whilst in Europe?
My bike was in for the fork recall work then I headed down to Portugal a couple of days later. At some point en-route I realised clutch fluid was seeping out of the fitting on the clutch master cylinder on the bars and had been for quite some time. I got maybe a turn or just over in the nut before it was tight. I called BMW assist and they (mega long story and BMW assist don't come out of this bit smelling of roses, I'll save this bit for when I'm sat comfortably) collected the bike. Now I'm being told that I have to pay for recovery and the repair work on the bike and try to claim costs back once I'm in the UK. Can't say I'm too chuffed and I don't have policy docs to hand....I will in future!!!....it just isn't how I'd expect a BMW warranty claim to be managed.
Just had reet row with some tit-end on the phone who just said "well you're wrong" when I tried to explain my misgivings. Got him to email me some details so I've got his full name handy for when I'm sat comfy back in the UK.
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My bike was in for the fork recall work then I headed down to Portugal a couple of days later. At some point en-route I realised clutch fluid was seeping out of the fitting on the clutch master cylinder on the bars and had been for quite some time. I got maybe a turn or just over in the nut before it was tight. I called BMW assist and they (mega long story and BMW assist don't come out of this bit smelling of roses, I'll save this bit for when I'm sat comfortably) collected the bike. Now I'm being told that I have to pay for recovery and the repair work on the bike and try to claim costs back once I'm in the UK. Can't say I'm too chuffed and I don't have policy docs to hand....I will in future!!!....it just isn't how I'd expect a BMW warranty claim to be managed.
Just had reet row with some tit-end on the phone who just said "well you're wrong" when I tried to explain my misgivings. Got him to email me some details so I've got his full name handy for when I'm sat comfy back in the UK.
Sent from my iPhone using Tapatalk