So, you think that BMW should replace a product on a 4 year old bike (2 years out of warranty) free of charge? Why? Do you think any of the other big brands would do that?
A Shocked TMF
- Thread starter yofi
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So, you think that BMW should replace a product on a 4 year old bike (2 years out of warranty) free of charge? Why? Do you think any of the other big brands would do that?
Just make sure he either takes the video down, or posts an apology for being such a spoilt prick, once it’s sorted to his satisfaction.
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No, but he just got a plain rejection without assistance.
£1800 is absolute piss take.
Even an offer to part exchange his old shock for a new one, with a £300 customer contribution would have been more acceptable?
Fair play anyone?
The Extended Warranty Scam is stopping common sense...
I think TMF is great. Power to the people, tell it like it is. 
He has reported an incident that many of us GS owners will be facing in the future.
The dealer is now trying to recover the situation due to their poor service and damaged reputation Boooo.
He has reported an incident that many of us GS owners will be facing in the future.
The dealer is now trying to recover the situation due to their poor service and damaged reputation Boooo.
fredaroony
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Nothing like that has ever happened to me with any brand let alone BMW. Kind of sounds like some of you are expecting too much with a bike 2 years out of warranty.
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I agree. It's not the 'out of warranty' bit that's unacceptable.
It's the £1800 part that hasn't done a lot of miles that's unacceptable !!
£1800 !!! when an Ohlins Top of the line shock costs only £900
That's the issue, in my opinion.
If the replacement part only cost £300, none of this would be an issue and more people would accept the situation 'as is', buy the new part and move on.
But £1800 plus fitting is not acceptable (when his 4 year old bike probably is only valued at £10k)?
fredaroony
Registered user
I agree that the price is ridiculous but I don't disagree with the dealer denying replacing it. Certainly understand them not fitting a Ebay part either
Nope, but slamming the door on him via a junior advisor to someone who may wish to spend 18-20k on your product in the future and broadcast how good you can be to the world I think maybe needs to be offered a mid ground solution after the limited use it has had. I guess this is what most folk see as a reasonable approach. Buyers/owners I believe appreciate it isn't charity but for a premium product to fail lets say early - its not going todo future brand sales / image much good slapping the customer with a £2k bill.
fredaroony
Registered user
What would you have suggested they do? Not like we are talking about a engine replacement but yes the part is expensive.
This is for Bahnstormers to use for all the humble pie that cannot be eaten
A BMW contribution due to the early failure of a part + payment by customer. But thats just me - I guess you will be happy to pay 2k when your rear shock gets to 19,000 miles?
Maybe we need a poll of who when they bought a GS with ESA if they would be ok with it failing at 19,000 miles and its replacement cost including fitting to be circa 2k?
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Use the slidey bar of reason and common sense.
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Pay nothing..........<>....................................................................................Pay All Costs
Try it, you might like it.fredaroony
Registered user
Don't get me wrong...I would be pissed if this happened to me. Maybe my expectations of service are very low because of the terrible dealer service we get in Australia. To me this is just normal and I would have been amazed if a dealer, or BMW, did anything for a 4 year old bike.
I have heard of the amazing BMW service in other countries but it's non existent in Australia.
fredaroony
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Use the slidey bar of reason and common sense.
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Pay nothing..........<>....................................................................................Pay All Costs
Where do you draw the line? 5 years and 25,000miles and he should pay? When does the obligation from BMW stop?
If it were me I would have escalated it to the senior management in the dealership and called in BMW.
Chunkstar
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I would bet my house that all manufacturers be the same.it would be down to dealer if at all .
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Actually in UK Consumer Law and the Sales of Goods Act. Its 6 Years (5 years in Scotland I think?)
Then their legal obligations stop.
Items you purchase have to be 'fit for purpose' and last a reasonable time before they break (cost of item is relevant to this). In Law the maximum time is 6 years to make a claim.
A Judge in Court will decide if you have a reasonable case for compensation, based on the value of the item, it's use and any other relevant points.
You may not get a full replacement at no cost, but you should get something back... It may be less than what the Manufacturer would have given you in an 'out of court' settlement.
Depends how reasonable you are, and how reasonable the other party is to negotiate a fair solution.
Also, if you purchased any part of the product with a Credit Card (over the value of £100), the Credit Card company is equally liable under the Sales of Goods Act and can be approached to either assist you recover your costs, or you can make a claim directly against them. Section 75.
Sometimes if the original company who sold you the goods has gone bust, the Credit Card Company can be dealt with on the item.
Also, if you purchase a brand new motorcycle, most manufacturers and their dealers are members of the Motorcycle Industry Association. http://www.mcia.co.uk/
They have a 'Buy with Confidence' Code of Practice and provide an arbitration service if things go wrong, which results are legally binding.
"Membership of the Association for a manufacturer or importer of motorcycles carries with it a commitment to act in accordance with a Code of Practice, which sets standards to ensure that all motorcycles, scooters and mopeds are supplied in a safe and responsible manner, that they fully meet the expectations set in promotional material and that after sales obligations are honoured. The Code also provides an independent escalation process, through an impartial Chartered Trading Standards Institute (CTSI) certified Alternative Dispute Resolution (ADR) provider*, in the unlikely event that a problem occurs and a customer is dissatisfied with the outcome of a complaint."
Given the amount of bikes that have been nicked makes you wonder where the Italian ebay shock originated from
Absolutely. Whilst from time to time a nicked bike is wrung and sold on, the vast majority of nicked bikes are now broken and the parts are sold. Wheels, clocks, suspension, body panels .... you name it, it's out there and without real specialist knowledge, very hard to trace it's original roots.
Fcuk me do you own Bahnstormer or are you just after a discount on your next bike. We get it you disagree you don't have to keep banging on about it.
I can’t see the problem with a BMW workshop fitting a second hand part supplied by the customer providing its safe, it works and they are not expected to guarantee it.
It seems the original wasn't safe.
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