Mine escaped the winter....it took me about that long to put them on
I know the feeling, I bought the panniers and frames just before the Hogroast last year and the LH frame was a real crap fit, they offered to change the frame and since then despite a few phone calls and a couple of emails I've heard nothing, the rh frame has a small amount of corrosion where a bolt has cut the coating but the rest is fine, as for calling it silver a dull light grey would be more accurate.
Good panniers when they are on, crap frame fitment and poor after sales service ruin what could be a great product
Shep
Hope you get them sorted John - you might find the explanation of "jig tolerances" come in to play followed by "you can bend them,don't worry"
(seriously)
I suggested he looked again at his jig and he said mmmmm someone else had said that 
Poor reallyI did get a letter offering to swap my problem rack? for a replacement, as I have no rack, i phoned him and he said he'd sent the letter to the wrong address and I would hear from them soon, that was a few months back
Shep
Hope you get them sorted John - you might find the explanation of "jig tolerances" come in to play followed by "you can bend them,don't worry"
(seriously)
) got them close enough that a good bit of heaving and grunting got them finally lined up....
Then when I ordered my new racks for my 1200 they were 'sent to the wrong address' apparently after two weeks of waiting. They needed bending as well 
I had to 'introduce' the rack to a 2lb hammer for fitting on the 650- due to a slight alignment 'off' but not much.
) for getting on and off. Good product IMHO.
