2720 Connection Problem

[YosemitePaul]

Having recently been away, busy using my new Garmin, I've returned and tried to connect my it to my computer.
As I connect the USB I get a baloon on the computer screen: 'One of the USB devices attached to this computer has malfunctioned, and Windows does not recognise it'
I've tried re installing the driver and I'm told that there is no better driver than the one installed.
The 2720 appears to function normally, has anyone else encountered the above message / problem and thus know how to easily rectify it.

Cheers,
Paul.

 

[Bob]

Try this

Having recently been away, busy using my new Garmin, I've returned and tried to connect my it to my computer.
As I connect the USB I get a baloon on the computer screen: 'One of the USB devices attached to this computer has malfunctioned, and Windows does not recognise it'
I've tried re installing the driver and I'm told that there is no better driver than the one installed.
The 2720 appears to function normally, has anyone else encountered the above message / problem and thus know how to easily rectify it.

Cheers,
Paul.

It could be that the driver has become corrupt so try reinstalling the driver, overwriting the old one - best go to the Garmin web site for the latest version. Next suggestion is uninstall the whole application and reinstalling it BUT I would wait for other responses and try the FAQs on the Garmin site before trying the uninstall/reinstall as a last resort!

Bob

 

[illustratedman]

2720

Having recently been away, busy using my new Garmin, I've returned and tried to connect my it to my computer.
As I connect the USB I get a baloon on the computer screen: 'One of the USB devices attached to this computer has malfunctioned, and Windows does not recognise it'
I've tried re installing the driver and I'm told that there is no better driver than the one installed.
The 2720 appears to function normally, has anyone else encountered the above message / problem and thus know how to easily rectify it.

Cheers,
Paul.

I have problems if i dont connect via the same usb port i used the first time i connected the 2720...

 

[YosemitePaul]

Tried connecting to each port, still comes up with the same message, as it does now I've re installed Nav 8.
I've connected my 60 cs and that works fine.
Which only leaves me with one conclusion,it's the 2720 is faulty and not a software issue.
So, as you can imagine a machine that is only six weeks old and cost a fortune is duff and I'm pissed off!!
And bloody Garmin........ANSWER THE PHONE WILL YOU!!!!!!!!!!!!!!!
Wish I'd bought a Tom Tom.

 

[PanEuropean]

Paul:

I strongly suspect that the problem is with your PC and not with your Garmin GPSR.

You might want to try un-installing (NB: UN-installing, not re-installing - there is a difference) the driver for the GPSR, and see if that solves your problem.

To do this (I am assuming you are using Windows XP), here is the sequence you should follow - with your GPSR connected to your computer:

1) Click on START, then CONTROL PANEL
2) Choose the control panel entitled SYSTEM
3) Click on the tab at the top entitled HARDWARE
4) Press the button labelled DEVICE MANAGER
5) Look for an item in the list entitled Garmin GPSR (or similar words)
6) Click once on the plus symbol (+) beside it to expand the entry.
7) Click once on the subordinate entry below
8) Choose UNINSTALL from the ACTION menu at the top of the window

Now, shut down your computer (restart it) with the GPSR still connected. When the computer starts up again, it will re-install the driver automatically. This is a more precise (meaning, less Draconian) way of re-installing the driver than attempting to remove all the software.

Let us know if it works OK for you.

Michael

 

[YosemitePaul]

Michael,

I've tried what you suggested, and it did say on the device manager that there was an issue with the GPSR, I deleted the driver and re installed it, and got the same balloon. Again, everything worked fine with my 60 CS.
I've tried rolling back my machine to a date I know when it worked with my 2720 and it now says I've a problem with the registry. (Goodness knows whats happened, because I've done nothing.......honest).
I now need to find a way of taking out every reference to Garmin from my computer and completely starting afresh. Maybe then...................!!!!!!!!!

Paul.

 

[PanEuropean]

...I deleted the driver and re installed it...

Hi Paul:

Not sure if you caught my nuance in the original post or not. You don't want to re-install the driver yourself, you want to tell your computer to 'uninstall' the driver, then allow the computer to discover the GPSR on the next reboot, and then search for and install the driver by itself - which the computer will do on its own initiative once it reboots and finds that there is a USB device (the GPSR) attached, with no driver installed.

When you 'uninstall' the driver following the method that I described, you remove the driver from the active list of drivers that the computer is using, but you don't actually erase it from the reserve list of available drivers. The result is that the computer goes to the reserve list, looks for a suitable driver, finds it, and then installs it (again).

You might also want to try 'upgrading' the driver. Go to the Garmin website and download the 'WebUpdate' program. This contains the latest drivers for USB GPSRs. Install WebUpdater, and see if that solves your problem. Here's the link for it: WebUpdater

Michael

 

[YosemitePaul]

Michael,

Thanks for your latest post, I do really appreciate your assistance.
To update you on today's efforts (which are taking up far too much of my valuable time!!!!)
I did do exactly as you said on your first post, with no effect, I'm still not sure there isn't a registry problem, but I don't think that that is connected to my issue with the 2720.
I've now done a clean install of CN8 (and the drivers that come with it) on my wifes laptop. This has never had anything on it associated with any Garmin product.
As soon as I connected the 2720, It spent a while searching for a driver, then came up with exactly the same balloon on the bottom of the screen.
Again the 60 CS worked fine.
This certainly confirms to me that it is the 2720 GPSR that is at fault.
As a consequence I spent another age attempting to get through to Garmin, with no one answering the 'phone.
I think for what is supposed to be a great company, their after sales STINKS!!!!
They have one more opportunity tomorrow, to speak to me before things get serious.
I say again, bring on Tom Tom!!!!!
Meanwhile thanks again for your help.

Paul.

 

[PanEuropean]

Hi Paul:

Sorry to hear about your ongoing grief.

You mentioned that the 60CS works fine - does that GPSR connect by USB, or by serial cable? I am not familiar with it. If it connects by USB, and your computer recognizes it - but not the 2720 - then that is quite perplexing, I really don't know what to say. Logically, it sounds like the GPSR is the problem (just based on the process of elimination you have followed), but it is uncommon for the GPSR to have a problem with the USB connection - it is a very low-level hardware call within the GPSR itself. In other words, if the thing works (navigates), and there is no crud jammed in the USB connector hole that is preventing the cable from connecting properly, then I cannot comprehend why it won't connect.

Garmin service in the UK is, apparently, quite good once you get through to them, but it seems it is difficult to get through to them by phone... others have reported the same difficulty contacting them.

About all I can suggest in the meantime is that you perhaps rinse the GPSR out under the tap - take a toothbrush to the USB connector on the GPSR, wiggle the toothbrush around in there just to make sure there is no crud in there interfering with the connection. The unit is totally waterproof, so nothing to worry about in that respect. Then dry it out and see if that makes any difference.

Are you using the same cable to connect the 60CS (the one that works) and the 2720 (the one that does not work)? Just thought I would check, so as to rule out the cable as a possible problem.

Michael

 

[PanEuropean]

Paul - just a follow-up: This might sound like a really dumb question, but, is the 2720 powered up with electricity from a wall outlet (mains outlet) when you try to connect it to the computer?

It won't connect if it does not have power supplied to it.

Michael

 

[Pukmeister]

Apologies if this sounds dumb but I don't know your level of PC experience. Are you using MS Windows XP by any chance ??

If so, I suspect the issue may be a USB problem rather than hardware, which is cured by updating your OS to Windows XP Service Pack 2 if you havent already done so.

To tell which version you have, click on to the following:

START
CONTROL PANEL
SYSTEM

Under the 'General' tab under system, it should state your OS. If it doesn't say "Service Pack 2" at the bottom it needs updating. Its available as a free download from Microsoft (Broadband required) or can be obtained as a free upgrade CD from reputable PC dealers. You may even find it bundled for free on PC magazine covers with other software. If you need it and have no luck, PM me and I'll send you a copy of the SP2 update CD.

Just a guess, but there are known issues with USB devices under the original version of XP which are cured with XP Service Pack 2.

 

[YosemitePaul]

Michael / Adam.

Again, thank you for your advice and to update you with today's efforts!!!

Yes I am running SP2, and am powering the Streetpilot from the mains via a socket.

I've tried cleaning the USB socket to the rear of the device. I've tried several different USB connection cables. All to no effect.

And yes the 60 CS works via USB, and on all occasions works correctly.

I have EVENTUALLY contacted Garmin, their suggestion was to power up the device whilst holding down the 'Find and Menu' buttons together. This is supposed to reset the device whilst saving all my data. It has made no effect.

My only recourse now I have a contact at Garmin, is very reluctantly send it back. I'm unhappy partly because of the ammount of time I've wasted attempting to get it to work, and partly because I thought like the rest of us I was buying a quality product. Though I suppose I should lookat it philosophically and say it has to happen to someone.

Again thanks for your assistance. I'll keep you posted.

Paul

 

[PanEuropean]

Paul:

Sorry to hear of all your grief. Are you anywhere near Birmingham? If so, I will be there tomorrow (Wednesday) - if we can meet up, perhaps I can loan you a spare GPSR while yours is out being repaired. I have a pannier full of the things right now...

The other thing we could possibly do (not that I am any kind of repair wizard with these things) is try connecting it to my laptop, and see what happens. If nothing else, that will definitively rule out (or rule in!) your computer as the cause of the problem.

Michael

 

[YosemitePaul]

Michael,

Thank you for the kind offer (Pannier full????????). Unfortunately I'm at work in Cumbria all the way through the weekend .
As to attaching the unit to another computer, I've done that in that I've attached the unit to my wife's machine, that had just been given a clean install of CN8 and drivers. It resulted in the same message.
I find the whole thing a little bizzare, the GPSR functions by itself perfectly well, something very minor must have gone wrong somewhere. It's just so infuriating!!!
I would never change to TomTom, I'm Garmin convert, just a little 'jaded' of converts!!!!

Thanks again............Paul. :

 

[YosemitePaul]

For your information; a further update.

Tonight I have completely rebuilt my computer. (It was getting a bit tired) Formatting the drive,and re loading in sequence: XP Pro, SP2, Anti Virus, City Navigator 8
Once this was done, I plugged in the GPSR.
Same result.........it's going back.

 

[Pukmeister]

It sounds pretty conclusive that your Garmin hardware has an internal fault of some description. I hope they get you sorted ASAP, I had to use their support when I bought my Navigator2 and they were very good so I am confident they will get it sorted for you.

Michael, a pannier full of GPSR's ????? Be careful where you park your bike.