Fanum
Toubab
I've bigged up this company before, as has Judge, but we hear so much about crap service these days that a positive expereince is worth commenting on 
I had a problem this morning with a Mysql database on my new improved shiny website (not live yet, you'll see it at the weekend
) that looked like it might be corrupted 
I raised a ticket with the hosting company, Fast2host- I could have had a live chat with one of their techy types but I was flitting around doing something so a support ticket was a better option (have to say that the last two times I've used the live chat support, I was in and talking direct with a real person within seconds and they sorted me out within minutes, so top marks there as well)
Within two minutes of posting the query I had an answer back, from Steve himself , who over the next few minutes helped me out and also pointed me in the direction of a better front end for poking around in the Mysql dbase (HeidiSql to be exact) and then went above and beyond by doing a back-up of the current Dbase right then for me (it's done every night anyway, which I didn't know to start off with but this was instant service which was rather nice
)
All in all, it was quick, efficient and personal , and the fact that it's not an anonymous American company but a UK based one run by a Tosser from here only makes it better
So if you're looking for a decent UK web hosting company who you can actually speak to and (Steve will probably grimace at this bit but who cares ) ask daft "what oil" type questions to (I've been on a steep learning curve and they've not even blinked even though I guess on reflection I've asked some pretty basic questions) and still get things resolved really well, Fast2Host get another nod of approval here
Cheers Steve
PS Steve doesn't really look like the picture on his site, but if you're talking to him via email or in the support chat, you could always imagine
I had a problem this morning with a Mysql database on my new improved shiny website (not live yet, you'll see it at the weekend
) that looked like it might be corrupted I raised a ticket with the hosting company, Fast2host- I could have had a live chat with one of their techy types but I was flitting around doing something so a support ticket was a better option (have to say that the last two times I've used the live chat support, I was in and talking direct with a real person within seconds and they sorted me out within minutes, so top marks there as well)
Within two minutes of posting the query I had an answer back, from Steve himself , who over the next few minutes helped me out and also pointed me in the direction of a better front end for poking around in the Mysql dbase (HeidiSql to be exact) and then went above and beyond by doing a back-up of the current Dbase right then for me (it's done every night anyway, which I didn't know to start off with but this was instant service which was rather nice
)All in all, it was quick, efficient and personal , and the fact that it's not an anonymous American company but a UK based one run by a Tosser from here only makes it better
So if you're looking for a decent UK web hosting company who you can actually speak to and (Steve will probably grimace at this bit but who cares
) ask daft "what oil" type questions to (I've been on a steep learning curve and they've not even blinked even though I guess on reflection I've asked some pretty basic questions) and still get things resolved really well, Fast2Host get another nod of approval here Cheers Steve
PS Steve doesn't really look like the picture on his site, but if you're talking to him via email or in the support chat, you could always imagine
