Bad treatment

[Kevmulcock]

Recently had a 18k service done in Cardiff. (Top Job Done)

Wasnt sure about posting a complaint but.....

Service noticed that....

Rear wheel had been PERMANATLY Thread locked after last tyre change

Was told that rear brake calliper piston rings needed replacing 3hrs+ labour
However, service proved that nothing wrong with them????

This was all done by 1ST GEAR in Bridgend.

Not sure what to do.
Extra work required to sort rear wheel....£££
money saved as brake piston rings do not need replacing...... (so just a lie)

Do I go to garage and kick up a fuss??
or just avoid and learn a lesson

 

[Gecko]

Not sure what the threadlock on the wheel is about but if it was me I'd send them a registered letter with a copy to the Local Trading Standards Office asking them top explain themselves - theiving is thieving and this looks very much like thieving to me

 

[Phil Clarke]

Erm
You can't thread lock permanently - a burp gun will unloosen them and if that doesn't work a small amount of heat on the bolt heads will melt the threadlock (use a hot air gun to avoid damaging the laquer)

Check the threads for damage afterwards but they should be ok.

 

[Blackal]

Are you sure it is Studlock (high strength) and not Nutlock (which is low strength)?

In the absence of any other lubrication - I would cheerfully apply nutlock to the wheel bolts.

As to the service on the brake calipers.............. I didn't think the calipers had piston rings - I thought they were plain pistons?

However, in the first instance - you should return to the dealer and give him the oportunity to respond.

Al

 

[ELIMINATOR]

Looking at the manual on my pc, they do have seals.

 

[Blackal]

Sorry - we're talking at cross-purposes.

Yes, there are piston seals

Piston rings are generally fitted to a piston in machined grooves.

Not sure why the dealer would change the seals unless they were leaking, and once removed - it is hard to say whether they are goosed or not.

Al

 

[Kevmulcock]

Sorry for crossed lines.

The wheel bolts were Studlocked (permenant ish!)
aparantly at the service, he had to do some work on the threads to remove the gunk. not sure what, not mechanically minded (gues that is why I get done!) The mechanic was FUMEING that another garage had been so incompetent. (And I trust he knew what he was on about)

As for the rings, they were the seals as you rightly suggested. I was told that they would fail the MOT due to leeking and that they needed to be ordered from Germany. I suggested trying the MOT anyway (which it passed suprise suprise)

I then said I would return for the work to be carried out.
However, the BMW garage say there is nothing wrong with them and do not need replacing

 

[Dee Tee]

Kev you are on the Horns of a Dilemma.I have posted on here that i have no wish to get involved in my own Spannering.I ride for Leisure and work long hours to be able to afford to.I have a really good relationship with the Workshop staff that look after my bikes.
It seems that if you do not have a great deal of experience or ability with maintenance,then you need to take some basic training or find a dealership that you can get to know and trust(and afford !!).It has been said that i could benefit from the same,the truth is,i can do basics but i'm lazy.I'd rather pay an expert than blunder through despite being capable.The workshop that did the poor work will not get any more of your Hard Earned,so take the action best suited to your circumstances.Ask on here about workshops in your area that are recommended and check them out.It might mean a local outfit for day to day minor fixes and a main dealer for Major/Servicing jobs.