Blue Bell.

[philpaw2003]

I have just returned from BB @ Crewe. In the past i have read and even been known to wright about them within the pages of this forum. I feel it is time to heap some praise on the MOTORCYCLE side of this business.

The service advisor was great.... not smarmy as has been the case in other dealerships and he really wanted to help me with the problems i am/was encountering. He took time to explain what was going to happen and even managed a cutting (sic) remark about my new hair cut. Altogether a very refreshing experince.

Now we come to the Techie's. Great lads.... passing on advice about tuning and suspension set up, nothing to much bother.
The bike was taken, the jobs done then returned all in double quick time. Thanks lads.

I have in the distant past had problems with "The jellyhead" contingent at this dealership.......... It seems that it has all been changed around, not just by the Techie's, but also by the service advisor who has passion, proffessionalism and committment to change the attitudes around.

A "great escape" has been carried out.

Once again thanks lads.

phil

 

[finglonga]

Oooh I was there today for about 10 mins and the ''Jellyhead'' wasn't there, either on dinner or holiday (didn't ask-didn't care).

Was looking for some waterproof troooosers but at £200+, with Gortex lining an extra I will stick with my Dianese.

 

[philpaw2003]

BB

We can do summit about prices..... buy elswhere. As 4 jellies??????

phil

 

[Colin O]

I ordered my R1200GS off them in January.

They took my deposit over the phone but I never got any confirmation off them that the bike had actually been ordered.

I became very frustrated with them because I could never get hold of (name withheld) and my phone calls were very seldom returned.

The bike should have been delivered in June, but as June came and the weeks went by I began to think they had forgotten to order it, or they had given it to someone else. The un-returned phone calls didn't reassure me.

Eventually I was told the bad news, my bike wasn't going to arrive in June. It would be a month late. But, the good news was that it would be in the colours I ordered (? why shouldn't it be ?).

End of July, several more un-returned phone calls. Eventually, I did get hold of (name withheld's) deputy and he was very helpful and said my bike was actually there! I couldn't believe it.

Since I've had the bike I must admit that the service staff have been very helpful. It's just a pity the buying experience was soured.

BTW, who is "Jellyhead", give us a clue!

 

[puryersc]

I had similar problems with BB when I purchased my secondhand 1150GS ADV back in April. At the time I was visiting relatives 'up north' and used the net to find local dealerships who might've had the ADV I was looking for. Unfortunately my local Plymouth dealer didn't have any and I was getting impatient.

B-Bell in Crewe had the very machine I was after, but expensive. I explained to the senior sales chap that if I came to look at it could I take it away that day, or the following. 'No problem' was the reply. With a bit of coaching from the wife I agreed to buy it and phoned the dealership to say I was on my way - a 90mile journey. Arrived the the dealership to be told the bike wasn't ready as the brake light was flashing. However the sales chap had ridden it and said I could take it and let Plymouth fix it. I didn't consider the M6 a good place to be with dodgy brakes so declined his offer to drive off. Also it need some recall work which hadn't been done either - no problem eh? Sales chap said they were delivering another bike to Bristol so would deliver mine all fixed at the same time next week. It was a compromise and I returned home really, really annoyed and fed up.

The weeks went past and no bike arrived. Numerous phone calls, but very few ever returned. No updates from the dealership until I explained to whoever (a car sales chap I think) picked up the phone one afternoon where I explained, very shortly, that my calls weren't returned and how dissatisfied with the service I was and that I would be complaining to BMW uk direct.

Next morning I received a call from sales chap asking when I would like my bike delivered. He eventually got that bit right, but when it did come, the van driver, after rapidly finishing his cup o' tea was off back up north. I tried to start the bike and it didn't - flat battery. Sales chap did apologise and explained how to take the tank off to get to the battery - good service this???

Anyhow, having used Plymouth for the 6000 service my confidence in BMW has been restored. The bike itself is fantatic and I love it to bits.

 

[philpaw2003]

jelly.........head.

I totally empathise with you in regard to 'phones not getting answered @ BB. Last week i called four times. it rang and rang and rang...... No one picked up. In the end i just "turned up" @ the dealership.

When u call BB bikes you go to a main number that is answered,or not in these cases, by the receptionists. Now it could be that they are just very bizzee.* or it could be that they are not..... *
*Delete as appropriate.


As for the jelly's........................ watch this space.



















Ya see nowt appens.... LOL

phil

 

[mikeh501]

Dont get me going on BB of Crewe. I cant comment on the service guys, but the two sales monkeys......

Phil, the senior guy just aint interested in following up anything. Hes amiable enough when you go up and have the crack, but following up on quotes/finance is a nightmare.

His sidekick (this has gotta be jellyhead) is......well harmless is probably the best description. Hes nice enough and willing to help, but goddam! it took him 11 days to get me a quote on an adventure!!!!!!!

Their loss is others gain, they must be rubbing their hands. I went to Pidcocks in the end which was a way better experience......so far!

 

[philpaw2003]

Jellyheads

Sorry guys.... im not pertaining to the sales guys at bb when i use this description...... well not any that are there now.
i find the lads in sales, well......... typical sales. If you know how too work the system its not to bad. One thing that we all have to remember is that there is always someone higher up than the floor staff, and it may be them that are passing down a prevailing attitude.
AND its attitude that is the overriding issue, not just @ BB but throughout the industry as a whole. Its not supposed to be personal but some ppl, customers and dealers, make it so. And its just business. If you dont get the deal you want, move on. If yoe feel you get treated bad, tell the dealer principle, then move on. As motorcyclists... not just GSers we buy bikes, in the main, as "toys" and as such we dont "need" them. We buy the person we meet @ the dealership..... if we like him/her we buy the product, if we dont then we move on to another dealer.

But the overriding issue is still. Be nice, if there not nice get the dp involved then sod off somewhere else.

remember " a jellyhead is for christmas, not for life!"

later

phil