Stu_C
Registered user
I just bought my 1200GS there and thought I'd post my views for others. I do understand that dealer ratings are subject to experience...
I first went to Vines on a Saturday (date is irrelavent) to have a look what is on offer. Although all sales staff were busy at the time of my arrival, one did come over to ask us if we would like a coffee and said he'd be with us in 15 min or so. And 15min later he was serving us!
He took his time showing us all the used bikes they had on offer, me not knowing which bike excactly I wanted felt at ease and not rushed in test sitting some bikes. We narrowed it down to 3 bikes to test ride; F800ST, R1200R and R1200GS. We arranged a date for 2 weeks later as I was going for a short holiday and we left.
A week and a bit later I got a phone call from Vines inquiring if the dates set are still ok for me. I confirmed this and he told us that unfortunatly the 1200R would not be available that day. We went ahead with that date anyway.
On the day, The GS was first. Again we were asked if we would like a coffee or anything before setting off. After the ST we had a sitdown and chat with Alex, one of the sales people.
All through the process of choosing a bike,Alex was polite, informative and did not rush us or pressurize. He stepped back and allowed my wife and I to talk it through. Of course we bought the GS, otherwise we wouldn't be here!
They took my old Ducati ST4 as part-ex, arranged a date for pick-up and everything went as smooth as could be! On the day of the collection, the bike was clean and running perfectly. All paper work was present and nothing had to be printed out or looked for.
Verdict:
Vines of Guildford has shown high standards as that you would expect from a BMW dealer. Every member of staff that we meet was very friendly welcoming. The premises was very tidy and clean. I can only heartily recommend this dealer to anyone! I am actually thinking of taking my 1 series there to be serviced instead of my local BMW car dealer!
I first went to Vines on a Saturday (date is irrelavent) to have a look what is on offer. Although all sales staff were busy at the time of my arrival, one did come over to ask us if we would like a coffee and said he'd be with us in 15 min or so. And 15min later he was serving us!
He took his time showing us all the used bikes they had on offer, me not knowing which bike excactly I wanted felt at ease and not rushed in test sitting some bikes. We narrowed it down to 3 bikes to test ride; F800ST, R1200R and R1200GS. We arranged a date for 2 weeks later as I was going for a short holiday and we left.
A week and a bit later I got a phone call from Vines inquiring if the dates set are still ok for me. I confirmed this and he told us that unfortunatly the 1200R would not be available that day. We went ahead with that date anyway.
On the day, The GS was first. Again we were asked if we would like a coffee or anything before setting off. After the ST we had a sitdown and chat with Alex, one of the sales people.
All through the process of choosing a bike,Alex was polite, informative and did not rush us or pressurize. He stepped back and allowed my wife and I to talk it through. Of course we bought the GS, otherwise we wouldn't be here!
They took my old Ducati ST4 as part-ex, arranged a date for pick-up and everything went as smooth as could be! On the day of the collection, the bike was clean and running perfectly. All paper work was present and nothing had to be printed out or looked for.
Verdict:
Vines of Guildford has shown high standards as that you would expect from a BMW dealer. Every member of staff that we meet was very friendly welcoming. The premises was very tidy and clean. I can only heartily recommend this dealer to anyone! I am actually thinking of taking my 1 series there to be serviced instead of my local BMW car dealer!
