I used to work for Stena. Way back when.
Our policy back in the day. We carried 1000 people 5 complained. 995 were happy everything is great.
How do we secure bikes? It varies. Depends on route, Sheltered or Open Ocean.
Different Ferry Co. Slightly more customer care than Stena. (Partly due to American habit of filing laws suites). But generally similar policies.
Most routes. There are no securing spots. Just pull up and park. Our deck crew will give you advice but we don't secure cars or bikes except for the end of a lane or commercial vehicles. Which we just block.
As Recommended.
Bikes parked at an angle. In line longitudinal or across the ship.
In Gear.
Always on side stand. With either one of our special extra tall MC blocks wedged under right side. Or two regular blocks one reversed above the other if we run out of MC blocks.
Parked this way never had a problem. .
Left on Center Stand It may fall over. If ship rolls a bit or arrives with a bump.
If you don't have a side stand. We probably just refuse passage. Occasionally we will carry a vehicle with a problem if pre arranged and there is no repair facility on Island ect.
Same for cars with no hand or parking brake.
Sorry, non roadworth, goodbye, go get it fixed, have a nice day. To put it simply, we really don't need the paperwork involved if your vehicle damages another. Even though it would be a claim against you not us.
More exposed routes, rougher weather, longer,
We secure commercial vehicles, drop trailers, with chains.
We don't park MC, We will ask you to park between Pad Eyes. Side stand and block, Same as above.
Never on center stand.
Our Deck crew secure a ratchet strap across the seat, we may strap more than one bike together.
Again always on side stand and blocked on other side.
We dont crank the strap to hard, just enough to compress suspension slightly.
We use our securing chains and straps which are all certified and load tested. Inspected annually.
All pad eyes a certified tested and inspected.
We don't use your straps. Not certified or approved.
We don't use a pad. Other companies do.
If our securing arrangement went wrong. I think we would probably pay a claim. It's not up to me. We got a whole team of people who deal with claims.
We always have deck crew. inspecting securing chains or straps during voyage adjusting tightening if required.
40 years never had a secured bike move.
A couple of times somebody took every thing off an started their bike bit of early and dropped it just as we were arriving.
Never had a her drop her bike.
One new officer had a cunning plan. He thought he would use some empty space. Parked half a dozen bikes on the end of the articulating ramp.
Unfortunately he didn't tell the deck hand who lowers the ramp.
Company paid to repair or replace those bikes.