Good Warranty service from Garmin

[Toe Down]

I called their service centre last week about a problem with my 550. Without warning it suddenly switched off and when restarted would stop during the map load sequence. A reset didn't fix the problem.

After chatting about the issue, the call centre guy said - 'Post it back (just the head unit) to us and we'll send a new one' - brilliant! The old one was 15 months old

I was expecting just the head unit to arrive, but no, 5 days later a full new 550 box of bits arrived with updated 2010 mapping and all the cables mounts etc.

Now that's good service. Thank you Garmin.

 

[Buckingham]

Not so good

My Zumo 550 died in exactly the same way at 23 months old. Garmin flatly refused to fix it, I had to pay £129 for an exchange unit.
The only up-side was the replacement unit included a map upgrade, which (had I wanted to buy it) would have cost £72.
Not good ! It's reasonable to expect a premium unit like a Zumo to last more than 2 years.
Unfortunately the retailer from whom I bought the Zumo seems to have stopped trading, so I had no option but to cough up the £129.
Next time, I'll be more careful where I buy from. If it's a few quid more to buy from a reputable retailer, that's got to pay dividends when the unit packs up.

 

[bigkid2071]

Good Warranty Service from Garmin

I too have had excellent service from Garmin. in October 2008 I purchased a replacement mount for my zumo 550 as one of the pins had corroded and broke off.

Anyway, a month ago I notice that the replacement was starting to show signs of pins receeding into the unit, so emailed support to request how do I return this under guarantee seeing as it was less than 1 year old.

Reply from Garmin.....

"Sorry to hear you are having a problem, a new mount is in the post..."

3 days later new mount arrived, not even got to send the old one back..

Top service Garmin Thanks

 

[Angus]

Maybe garmin should read this -:

http://news.bbc.co.uk/1/hi/magazine/8253915.stm

Personally I have had exceptional service from garmin (Twice), a relative on the other hand didn't and it got quite nasty...