Pathologic
Registered user
Hi,
I need to introduce this by saying that I am really enjoying buying my bike from Cooper's at Tunbridge Wells. They are helpful, friendly, gave me two great test drives and would have provided an overnight test ride if I had wanted. So I am really looking forward to picking the bike up on Saturday. I learnt today that they are bundling a free topbox on top of free paniers, even though that is not in the deal.
However, I was wondering if anyone else has had trouble contacting them by telephone? I tried on several occasions. I hate the fading ringing tone and I have never got through to the sales floor. Using the voice mail system has yet to result in someone calling me back.
In the end I called in personally. They were most helpful and told me the delivery date for my bike and stuff, but I shouldn't have to drive 20miles out of my way to do it.
Jason talked to me as I was leaving and said he was trying to get a receptionist like the car dealerships have. I think its a good idea. likely to be prettier than Jason as well.
He very helpfully gave me the email address of the chief exec of the holding company so I could complain. So I did.
If you have the same problem with Cooper's email stephen.edwards and let him know what you think. Hopefully it will help.
Still a top dealership
Regards,
Path.
I need to introduce this by saying that I am really enjoying buying my bike from Cooper's at Tunbridge Wells. They are helpful, friendly, gave me two great test drives and would have provided an overnight test ride if I had wanted. So I am really looking forward to picking the bike up on Saturday. I learnt today that they are bundling a free topbox on top of free paniers, even though that is not in the deal.
However, I was wondering if anyone else has had trouble contacting them by telephone? I tried on several occasions. I hate the fading ringing tone and I have never got through to the sales floor. Using the voice mail system has yet to result in someone calling me back.
In the end I called in personally. They were most helpful and told me the delivery date for my bike and stuff, but I shouldn't have to drive 20miles out of my way to do it.
Jason talked to me as I was leaving and said he was trying to get a receptionist like the car dealerships have. I think its a good idea. likely to be prettier than Jason as well.
He very helpfully gave me the email address of the chief exec of the holding company so I could complain. So I did.If you have the same problem with Cooper's email stephen.edwards and let him know what you think. Hopefully it will help.
Still a top dealership
Regards,
Path.
