sigood
Guest
Has anyone managed to get an answer from Hein Gerickes telephone ordering line ?
Always found it easier and quicker to just go there, but having 3 around here does make that slightly easier
Deleted account W
Guest
The website is down as it's "under construction", no one answers the phone on the telephone sales line.
I've just used the fax form from the back of their catologue. But I'm not expecting next day service
I've just used the fax form from the back of their catologue. But I'm not expecting next day service
alandelph
Guest
the phone number
order hotline... 0800 165 165
fax no. 01423 873 090
post...
Hein Gericke UK Ltd.
Freepost NEA 8251
Harrogate
HG2 8ZR
internet www.hein-gericke.co.uk
hope this helps
order hotline... 0800 165 165
fax no. 01423 873 090
post...
Hein Gericke UK Ltd.
Freepost NEA 8251
Harrogate
HG2 8ZR
internet www.hein-gericke.co.uk
hope this helps
Alan1963
Registered user
I had the same problem the other day - rings out - no answer. So I called their Farnborough Store and ordered from them - goods arrived the day after. Pity the head office bods can't work like the staff in the shop!
wully
Registered user
Dunno about the mail order side but the guys at my 'local' shop in Glasgow are very helpful.
I took my gloves(Alpinestars SMX air carbon) back to HG today cos the velcro was becoming detatched.......to cut a long story short they gave me a new pair off the shelf(i'd had me others about 3months).
I thought about asking for 'compensation' for having to break the new gloves in but thought it would be taking the pi$$!!
I thought about asking for 'compensation' for having to break the new gloves in but thought it would be taking the pi$$!!
Eric_Norman
Registered user
BLUE(UK) said:
Your old ones will now appear for sale at BMF in May LOL !!!!!!!!!!!
Eric_Norman said:
Good thinking...........i'll buy em if they're about 20quid(gotta be worth glueing).
I use heated grips and ride all year round and these gloves are great(not the warmest but are good all round gloves!!).
markie_wales
Registered user
H-G are pretty good in the actual shops. A few years back some Goretex gloves I brought developed a *small* leak, no receipt, no problem - new pair off the shelf. They get as much business as I can put their way now.
Mark
Mark
BBB61
Registered user
markie_wales said:
Exact opposite to what I got from their Ilford branch. A 3 month old pair of trousers had leaked after 20 minutes of moderate rain. I didn't take the receipt in, and they told me they couldn't do anything without it. They made the comment I could have bought them at the BMF and might be trying to pull a fast one! So I had to go home and dig out the receipt. And even then, I had to wait a couple of weeks before I got the replacement pair................which started to leak a year later, 3 months out of warranty. Were HG interested? Like hell they were.
They won't be getting any money from me anytime soon.
Bob
BBB61
Registered user
No, it was beyond reproofing. HG didn't suggest it. I wrote to their head office, and they showed no interest whatsoever.
Bob
Bob
(RIP) Sam Johnson
Registered user
Jacket Exchanged - 18months old!!!
Can't speak to highly about the guys and gals at the CHESTER branch. My Goretex jacket started to leak slightly under the arm.
It was over 18months old and I took it into the store to see what if anything could be done.
No problem sir, help yourself to new one off the rack!!!!
Can I change the colour from the red one to a blue one please, I've changed the bike since buying the red one.
No problem.
What great customer service, I will be back!!!!!!
Can't speak to highly about the guys and gals at the CHESTER branch. My Goretex jacket started to leak slightly under the arm.
It was over 18months old and I took it into the store to see what if anything could be done.
No problem sir, help yourself to new one off the rack!!!!
Can I change the colour from the red one to a blue one please, I've changed the bike since buying the red one.
No problem.
What great customer service, I will be back!!!!!!
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