I got a call last night from my brother in law asking if I could pop over today and try and sort out his bt connection. I couldn't get the bottom of his problem but something on the lines of he could only access his email via MSN and not through the normal way.. plus I think he couldn't get web access either (but perhaps somehow through MSN).
Have bt had a general broadband problem? Perhaps there's nothing for me sort out?
Sorry, this doesn't answer your question but seems to be a case of someone with a similar problem.