How quick are Garmin to answer mails?

markie_wales

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Hi

Mailed Garmin (off their site) over a week ago now asking them some product questions, but haven't heard back. Are they usually this slow ? Do they never respond? If so I'll just give 'em a call.

Cheers

Mark
 
I don't know about product information, I've had good experiences with their support department.

Usually they answer within a day.

What kind of information were you looking for? Maybe somebody on the forum can help you out. We provide positive and negative comment on Garmin units ;)
 
MiGSel said:

What kind of information were you looking for? Maybe somebody on the forum can help you out. We provide positive and negative comment on Garmin units ;)

Asking about if there will be an "SP IV" type unit with battery back up / waterproofing etc, and if not what is the water proofing etc like on the 2610 (I quoted them some dodgy feed back in it's bike woirthiness).

cheers
Mark
 
First of all, I don't own a 2610 (yet :D)

I don't know whether there will be a "SPIV" of course, but it does seem unlikely to me. I think the 2610 is it.

As for waterproofing, the 2610 is just as waterproof as the SPIII or the GPS V.

quote from the Garmin manual:
Case: Rugged; fully gasketed; IPX-7 waterproof (only with CF slot cover closed. Waterproof rating for StreetPilot unit only, does not include remote control)

The only issue is the touchscreen if you ask me. With heavy wintergloves that could be problem. As far as you need to control it while on the move... From what I have read on several forums, it's not a problem with light or medium heavy gloves.

On my current SPIII, the main thing I use while riding is the (too damn small) zoom in/out buttons. On the 2610 with the much faster screen redraw I'll be using the autozoom I expect. That will eliminate a lot of the need for using zoom buttons.

I have never used any batteries with my SPIII, because I have wired it to the bike and the car. And the batteries wear out way too fast too. But if you want to use your gps for hiking or bicycle riding also, you do have a problem with the 2610 of course.

Cheers,
Michel
 
markie_wales said:
Hi

Mailed Garmin (off their site) over a week ago now asking them some product questions, but haven't heard back. Are they usually this slow ? Do they never respond? If so I'll just give 'em a call.

Cheers

Mark

Mark

IMHE it depends on the nature of your questions. If they were generic product questions, I can't say how long you might have to wait for a response.

But my specific questions about Euro-mapping have usually been redirected from garmin.com to Garmin Europe and answered with 48 hours or so.

Greg
 


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