Indeed they did.
It was a poor move.
The service there was, for many years, really good. It has now fallen off a cliff. Nobody expects to be treated like royalty but they can’t now get even the basics right. It’s a shame as:
A. It is owned directly by BMW, Munich
B. It is convenient for me to get to and from
I can only compare their current level of service with that which I obtained from the very small Bacons Kawasaki / Royal Enfield dealership in rather unglamorous Newbury Park, which was very good. Similarly, I used to enjoy great service from Wybrow’s very small Honda dealership in the equally unglamorous Stanford-le-Hope. Battersea needs a rocket putting up it.