joke tool kit

[ktmmark]

How did BMW come up with this tool kit i have a screw driver + extension but the bike has torx ,a 17 mm spanner to fit what A c spanner + extension ok may use once & last but not least the tool for the oil cap
So no plug spanner or torx to remove wheels realy handy

 

[swebb]

Never mind Joke, I for one think it's a utter disgrace!

BMW have made a huge error of judgement in my opinion, and i hope that everyone with the new excuse for a toolkit makes sure their dealer and BMW UK are made aware of peoples dissatisfaction!

Rant over

 

[Frank Warner]

Apparently some 'merican sued bm for failing to supply directions with said tool kit - they failed in their attempted repair of a flat tyre. BMs lawyer solution - don't include a tool kit that can be used.

 

[ktmmark]

Never mind Joke, I for one think it's a utter disgrace!

BMW have made a huge error of judgement in my opinion, and i hope that everyone with the new excuse for a toolkit makes sure their dealer and BMW UK are made aware of peoples dissatisfaction!

Rant over

Have done just that sent email to BMW asking for a reason for stelth cutbacks like one key no card shit toolkit
Just want to have a explination why

 

[swebb]

Have done just that sent email to BMW asking for a reason for stelth cutbacks like one key no card shit toolkit
Just want to have a explination why

Out of interest what email address did you send to????

Good on yer by the way...

 

[ktmmark]

Out of interest what email address did you send to????

Good oThank you for your email to Motorrad Customer Information dated 14 April, 2005.

We can confirm that we have stopped sending out warranty cards on our vehicles as they were for reference only. All of our systems run from the frame number or registration of the vehicle, therefore, providing a customer with a piece of plastic with those details printed on was deemed to be a waste of resources for both the company and the customer.

The tool kit on any new BMW motorcycle now comes with the bare minimum to enable the owner to change simple items such as bulbs. The tyre repair kit has also been deleted from standard equipment after the factory ran several customer surveys that showed the majority of customers will call the emergency service rather than use the tools on the motorcycle. The survey also showed that a large amount of customers deemed that the spare key had never been used and as such was no longer needed and that the service card was no longer required.

We always accept any recommendations or comments from our customers, and to succeed in such a competitive market, we have to adjust to our customer demands. We appreciate your comments on your new BMW motorcycle and have forwarded them on to the necessary department at Motorrad UK.

We hope this information is of use. If we can be of further assistance please do not hesitate to contact myself or another member of the Customer Information team.
Yours sincerely

Simon Wilding
Product Information Advisor

BMW Motorrad
United Kingdom

Tel: 0800 777155
Fax: 0870 5050206
Email: [email protected]

n yer by the way...

 

[motozen]

What's this about no spare key? are you telling me the new GS comes with 1 key only? I recall seeing 2 keys at my dealer's and a plastic one too.

 

[schnauzer]

Its maybe part of the 1200's weight saving? Lawnmower sized petrol tank, and lawnmower tool kit? perhaps ther're trying to tell you something? do they come in Green?

 

[Alphason]

Its maybe part of the 1200's weight saving? Lawnmower sized petrol tank, and lawnmower tool kit? perhaps ther're trying to tell you something? do they come in Green?

20+ litre lawnmower tank Tut tut...not exaggerating just to gain the high ground are we?

 

[drdata]

FWIW, I did my civic duty:

Dear x.x.x.x

Thank you for your e-mail received April 18, 2005.
BMW (UK) Ltd greatly values feedback from our customers on any issues connected with our vehicles and your views have been noted accordingly.
We assure you of our attention should the need arise at any stage in the future.
Regards
BMW (UK) Ltd
Customer Service Department

Tel 0870 5050 160
Fax 0870 5050 205

-----Original Message-----
From: BMW Customer Information
Sent: 18 April 2005 13:53
To: GB Customer Support
Subject: FW: Buyer feedback-why cheap out on the tools? - TM



-----Original Message-----
From: x,x,x,x [mailto:x.x.x.x]
Sent: 15 April 2005 19:18
To: [email protected]
Subject: Buyer feedback-why cheap out on the tools? - TM


I am an owner of a 2005 R1200GS. I received the full toolkit, and 3 keys (one plastic). I am now hearing that BMW is no longer including a full toolkit and that only one key is being provided.
While this does not affect me directly, I feel compelled to provide feedback that I feel this is a mistake. Like many on Internet bulletin boards, this strikes me as a cost reduction step that is veiled in the context of "customers were not using all the tools anyway".
When I buy a premium brand I expect to get some premiums. The decision to attempt repair of a tire should be left to the buyer. This is especially true on an adventure style of bike, as tow trucks and cell phones do not reach to the areas I might be riding in.
Thanks for listening.

 

[ktmmark]

Good on ya son
I am still having a go at BMW will keep you informed

 

[Rod Souter]

I e-mailed BMW about the tool kit:

Dear Sirs,
After sending my previous e-mail

"Dear Sirs,
I have just collected my new R 1200 GS and was appalled at the minimalist tool kit.
On my previous new 1150 GS I had occasion to use the tool kit within the first 100miles to fix a puncture! I think such a pathetic tool kit , considerably cheapens the image of BMW as a manufacturer of quality motorcycles.
What happens two years hence when there is no "free" breakdown service?
If you needed to increase profitability why not just increase the purchase price and retain the image of a quality company?

Rod Souter "

I have examined the 'tool kit'
I wonder if you could explain the purpose of the items you have seen fit to include:

Screwdriver : Where on the bike are the slot-head and cross-head screws that this will fit?

17mm open-ended spanner : Same question

The 'C' spanner and extension handle : I can see their use on the front suspension unit!

What is the purpose of the remaining item, photograph attached?

Why have the pages relating to the tool kit vanished from the riders handbook?

Rod Souter


Their reply

Dear Mr Souter,

Thank you for your email to Motorrad Customer Information.

We are sorry to hear of your disappointment with regards to the tool kit
supplied with your bike. Motorrad conducted a survey prior to the alteration
to the tool kit and a decision was made based on the feed back.

The tools supplied within the tool kit are intended for every day checks and
alterations i.e. the replacement of bulbs, adjustment of the suspension on
the rear. A complimentary tool kit is available through your nearest
Motorrad approved dealership. With regards to the photograph, we can confirm
that this is an extension to the screw drive supplied within the tool kit.

We can also confirm that the emergency services cover is renewable after the
first two years. Should you require any further information on renewing your
policy please do not hesitate in contacting a member of the Motorrad
Customer Information team.

Kind regards,

Shellyclaire Foote
Motorrad Information Advisor

BMW Group UK

Tel: 0800 777155
Fax:0870 5050206
Email: [email protected]

Rod

 

[alecmuffett]

A complimentary tool kit is available through your nearest Motorrad approved dealership.

Sorry, did they just say we can get a free toolkit by applying at our dealership?

 

[Andy Michael]

Just as a matter of interest was anyone on this site contacted in relation to the customer survey which BMW quote as the reason for the changes?

 

[themadprofessor]

I have emailed them as follows.....


--------------------

I recently took delivery of a R1200GS. Warranty number BMWB2ZR23227 from Balderston Peterborough.

I am very pleased with the service provided by the dealer and with nearly all aspects of the bike.

I am, however extremely disappointed in the very poor excuse for a toolkit provided with the bike. I notice that even extremely simple tasks like checking the spark plugs should this be required is not even catered for. I also own an R1100RT and I expected the 1200GS to arrive with the same comprehensive tool kit and puncture outfit provided with that bike. I believe that R1200GSes shipped in 2004 DID include these items.

Having just spent nearly eleven thousand pounds on a vehicle, I am deeply unhappy at the prospect of having to have to purchase various items that I expected to have been included as standard.

I am also very disappointed that I have already had to buy a spare key as BMW had decided to ship new bikes from 1st March with just a single fully functional key. I would never own a vehicle that did not include at least two fully working keys as standard. My son has recently taken delivery of a BMW 120 and that was supplied as standard with two proper keys!!

I have noted that apparently this cost cutting exercise was carried out as a result of customer surveys..... I think that is a very poor excuse and lousy marketing.

I welcome your comments on the above

Regards

Chris Newby-Robson
-----------------------------
Mob - +44 (7976) 717094
Fax - +44 (870) 051 3135

 

[Chisurz]

I e-mailed BMW about the tool kit:

The tools supplied within the tool kit are intended for every day checks and
alterations i.e. the replacement of bulbs, adjustment of the suspension on
the rear. A complimentary tool kit is available through your nearest
Motorrad approved dealership. With regards to the photograph, we can confirm
that this is an extension to the screw drive supplied within the tool kit.

What does that "A complimentary tool kit is available" mean???

 

[themadprofessor]

I am hoping my email will elicit a response to that question. I hope to have got the point over that I am p****d off at not getting the full toolkit and that I don't want to pay for the tools I thought should be included....

I will post their reply.

Chris

 

[themadprofessor]

The reply I received today to my email!!

GRRRHHH

Dear Mr Newby-Robson,

Thank you for your email regarding the BMW R1200GS Motorrad Toolkit.

The main reason for the toolkit to be minimal is that the R1200GS has been specifically designed to be maintenance free.
However, please do accept our sincere apologies for any inconvenience caused in this matter.

BMW Germany have been made aware of similar concerns, and have now issued a larger supplementary toolkit (approx 15 piece) that can be used with the R1200GS. The part number is shown below:

71 60 76 91 294 Priced at £45.00 + VAT

With regards to the One Key supplied, again, this had been in reflection to public opinion, whilst we do sympathise, our colleagues in Germany have taken the opposite avenue for BMW's Motorrad developments.

Please rest assure, your views have been forwarded to our Motorrad Head Office in Bracknell Berkshire for a further referral.

Should you require any further information or assistance, please feel free to contact either myself or any of my colleagues who in turn will be more than happy to help.

Kindest Regards,

Jitesh Thakore
Product Information.

BMW Group
United Kingdom

) Tel:0800 325600
2 Fax:0870 5050206
* Email:[email protected]

 

[Chisurz]

So at £45+VAT that tool kit is using the alternative definition of the word "complementary"... Any idea what is in it and what is the quality? I'm wondering if it would be possible to pick up the components for less...?

 

[ktmmark]

The main reason for the toolkit to be minimal is that the R1200GS has been specifically designed to be maintenance free.


So the new bikes are unable to get puntures & will not have to have the wheels removed + no bolts will work loose How cool is this bike, explains why my KTM had a tool kit i could do a complete rebuild with