Just had an email from Apple about my iMac

[GSTourer]

I have just mailed them asking why I have to do part of the job for them (backing up) when the potential fault isn't my fault.

If I had returned it for a fault of my making I wouldn't expect them to fix other stuff for free so why do they expect me to do part of this?

I don't expect to get far but we will see.

 

[cookie]

i do agree, that you shouldn't have to do it, but it's really simple to restore from a time machine backup. set it up, go walk the dog. it's all done when you get back.

anyway, i might be wrong. maybe they will do it for you? TBH i'd do it myself anyway, i think. actually swapping the drive is a very different matter though. i did that once, and i would avoid if possible.

 

[GSTourer]

i do agree, that you shouldn't have to do it, but it's really simple to restore from a time machine backup. set it up, go walk the dog. it's all done when you get back.

anyway, i might be wrong. maybe they will do it for you? TBH i'd do it myself anyway, i think. actually swapping the drive is a very different matter though. i did that once, and i would avoid if possible.

Cookie,

I am a computer numpty but guess I could just about do a Time Machine backup onto an external hard drive........I think.

Does it back up absolutely everything?.......ie all my existing programmes, Apps, Photo's, music etc. Or will I have to go online when I get the computer back and re install all my Apps, programmes etc?

Cheers.

 

[cookie]

you plug a USB drive into the iMac and tell Time Machine to make that the drive to use. let it back up your iMac drive. this could take a couple of hours. depends on how big and how full.


get your drive swap done by apple.


when you get it home, plug the drive back in and tell the iMac to restore from the Time Machine. the exact way you do this depends on whether you have an install disc, or if your machine is a newer model that came with a recovery partition and no disc (Lion onwards i think). this will take another couple of hours.

when this is complete, your iMac should be exactly as it was before apple swapped the drive. you may have to enter a couple of passwords, but all your apps, photos, music, settings etc. will be as they were.

 

[GSTourer]

you plug a USB drive into the iMac and tell Time Machine to make that the drive to use. let it back up your iMac drive. this could take a couple of hours. depends on how big and how full.


get your drive swap done by apple.


when you get it home, plug the drive back in and tell the iMac to restore from the Time Machine. the exact way you do this depends on whether you have an install disc, or if your machine is a newer model that came with a recovery partition and no disc (Lion onwards i think). this will take another couple of hours.

when this is complete, your iMac should be exactly as it was before apple swapped the drive. you may have to enter a couple of passwords, but all your apps, photos, music, settings etc. will be as they were.

Cookie,

Brilliant.......many thanks for that.

 

[shready]

Cookie,

Brilliant.......many thanks for that.

+ 1

 

[skyenet]

My 2009 iMac 27" came under the replacement programme so booked it in a last week. Already had a Carbon Copy Cloner backup of the drive, but just in case I also did a Time Machine backup.

Dropped it in to local Apple store which was luckily just a couple of hundred yards from car park. While booking it in I asked if I could get a replacement LCD screen due to grey smudge marks on it. I had researched this and found it reasonably common. Despite my computer being 23 months out of warranty, he agreed without hesitation. Not far off £700 worth of FOC work

The screen was not in stock so he estimated 3-5 days for repairs. Got call on Thursday evening that computer was ready for collection. Got it home and connected up my USB 2.0 drive with Time Machine on it. Booted up holding down CMD + R and then selected restore from Time Capsule and did a complete 640Gb Restore in about 5-6 hours. Restarted and all seems to be back to normal, running great and the screen is superb.

Well done Apple

 

[Gazzabart]

might be ok in Scotland but down south its rubbish
called the local resellers quoted on apple website
they are doing nothing
they just want to send it back to Apple
Apple at Basingstoke want it for 3 - 5 days
so thats 33miles there - 33 back
same to collect - parking and petrol
thanks Apple - and they wont pay for it to be sent back
they wont put my Mac Office back on
but they say they should be able to put mountain lion back on
gonna try Covent Garden in a minute

 

[shready]

Just took my iMac to the Apple store in Bluewater. They said that it would take 2-3 weeks to replace the hard drive

They guy told me to wait a couple of months and then take it to Lakeside, they have a bigger repair shop and because the repair programme is new they are inundated.

 

[Capt Over-reaction]

I have had the email too, and I have confirmed mine requires a new hard drive.


Now are we all really sure that all the old hard drives will be destroyed

None of them will end up out the back door or on flea bay?

 

[boxer]

I have had the email too, and I have confirmed mine requires a new hard drive.


Now are we all really sure that all the old hard drives will be destroyed

None of them will end up out the back door or on flea bay?

Or Scotland Yards Forensics Lab

 

[stolzy]

I have had the email too, and I have confirmed mine requires a new hard drive.


Now are we all really sure that all the old hard drives will be destroyed

None of them will end up out the back door or on flea bay?

Why would you care?

 

[GSTourer]

I have got to take mine in prior to the deadline too.

I am a bit surprised at Apple making us do our own back ups prior to taking them in.......shouldn't they do it for us, it isn't as if the potential problem is of our making.

I emailed them a week ago complaining but have received no response (so no surprise there then).

I liken it to Audi recalling my car because of a potential fault with the window winder motors and expecting me to take the door trims off for them prior to taking the car in.

 

[skyenet]

I have got to take mine in prior to the deadline too.

I am a bit surprised at Apple making us do our own back ups prior to taking them in.......shouldn't they do it for us, it isn't as if the potential problem is of our making.

I emailed them a week ago complaining but have received no response (so no surprise there then).

I liken it to Audi recalling my car because of a potential fault with the window winder motors and expecting me to take the door trims off for them prior to taking the car in.

I suppose Apple assumes most people who value their data would have a backup anyway. They supply Time Machine which does the job easily and without any technical expertise at all. Do understand frustration but at least they are doing something about it and not just ignoring it. I would rather a bit of hassle than hard drive problems that could cost me a lot of money, further down the road

Not sure about the Audi comparison. I would compare it more to you buying a BMW GS and them replacing an item (23 months out of warranty, as if!!!!) that may end up faulty and asking you to be responsible for taking off any accessories YOU fitted and then replacing them afterwards. They are giving you back your bike as it was supplied.

They are giving you back your PC with a brand new drive and with the latest operating system. I had Mountain Lion anyway and I just connected my time machine backup and switched on my iMac and it was easy to reinstall my backup and was soon back up and running. New drive is even quieter than the original. Certainly Apple is way better than any other manufacturer I have ever dealt with IME.

 

[GSTourer]

I suppose Apple assumes most people who value their data would have a backup anyway. They supply Time Machine which does the job easily and without any technical expertise at all. Do understand frustration but at least they are doing something about it and not just ignoring it. I would rather a bit of hassle than hard drive problems that could cost me a lot of money, further down the road

Not sure about the Audi comparison. I would compare it more to you buying a BMW GS and them replacing an item (23 months out of warranty, as if!!!!) that may end up faulty and asking you to be responsible for taking off any accessories YOU fitted and then replacing them afterwards. They are giving you back your bike as it was supplied.

They are giving you back your PC with a brand new drive and with the latest operating system. I had Mountain Lion anyway and I just connected my time machine backup and switched on my iMac and it was easy to reinstall my backup and was soon back up and running. New drive is even quieter than the original. Certainly Apple is way better than any other manufacturer I have ever dealt with IME.

I take your point.........however, I have the latest OS so they are giving me nothing. There was obviously a problem with a batch of drives, hence they know who to inform, so I would expect them to replace it for nothing for me. It isn't my fault they have only just identified the problem.

Why should I have to do anything whatsoever other than take it into the store?

I pay a lot of money (my choice I know) for Apple products and part of that is towards exemplary customer service which I am afraid I don't think this is.

Ho hum!!!

 

[skyenet]

Why should I have to do anything whatsoever other than take it into the store?

and go back and collect it again so it is a bit of messing about

However for me it worked out great as I also got my 27' screen replaced for nothing, so certainly made it worth the hassle for me.

 

[Gipsy]

I have had the email too, and I have confirmed mine requires a new hard drive.


Now are we all really sure that all the old hard drives will be destroyed

None of them will end up out the back door or on flea bay?

A very good point. Does anyone know what is happening to the drives. Also many peeps have sensitive information on the drives. I'm thinking of online banking! What security are apple offering?

 

[cookie]

i think you'll find apple have something on their website about their high standards of security when handling your data. can't vouch for it though.

what online banking data are you concerned about? no PINs or passwords should be recorded on your drive, or anywhere else for that matter.

 

[GSTourer]

and go back and collect it again so it is a bit of messing about

However for me it worked out great as I also got my 27' screen replaced for nothing, so certainly made it worth the hassle for me.

Forgot the return journey.

Didn't you do well!

 

[Gipsy]

i think you'll find apple have something on their website about their high standards of security when handling your data. can't vouch for it though.

what online banking data are you concerned about? no PINs or passwords should be recorded on your drive, or anywhere else for that matter.

In the right or wrong hands, and with sufficient expertise I'm told any and every keystroke can be retrieved. They wouldn't get much money out of me, but others?