Major 2820 problem.

beemerboy9

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Switched on my 3 week-old 2820 on Monday evening. It took me through system start-up again and then told me that all maps locked.
I have lost all routes, waypoints and maps from the unit. Tried to install maps from PC and it triëd to look for a file rather like C:/documents and settings/username/unitID which was not on my PC
Anyone else have similar problems with 2720 or 2820 unit. What was outcome?
I suppose I'll send mine back to the factory for repair.
 
Sounds like Garmin all over. No use RTF manual there - it's very basic.

In central London my 2820 takes up to a minute to refresh its screen if I go off route. When it refreshes it leaves a completly blank screen - i can't see a map display- no roads displayed - very frustrating.

I believe Garmin pre-loaded maps to stop folks buying American units at half the price and then loading alternative mapping ( ie City Navigator Atlantic ) software into them. That can be the only reason why Garmin don't sell their NT version of City Navigator. I've always liked Garmin products but the 2820 is a serious let down in my book and Garmin should be ashamed of themselves. After all, they charge 3 times the price for a unit that others sell using the same mapping software with more or less the same features and they then hold you to ransom with their unlocking software and present nothing but hassle when reloading your software to your unit. The way Garmin treat their customers is similar to how record companies and film studios treat people who download files from the internet - Garmin really do live in the past and if they carry on like it they will soon find people like me that vote with their feet. After my experience of the 2820 it's the first time i've seriously looked at alternative GPS products and i've used Garmin since 1999.

On the plus side because they charge a premium for their products, they do sometimes have fairly good support so phone 'em up. Hopefully they will be able to sort you out and you'll be back on the road ASAP :thumb. Sorry about the rant but it shouldn't be this hard to reload your unit with the mapset you paid good money for and bought with your hard earned cash. If they weren't being so tight about region locking, none of this would of been a problem for you.
 
mrTickle said:
In central London my 2820 takes up to a minute to refresh its screen if I go off route. When it refreshes it leaves a completely blank screen - i can't see a map display- no roads displayed - very frustrating.

I think that this is a problem arising from having a large speed camera (Custom POI) database installed on the GPSR. I have also noticed similar problems with screen refresh time being too long, most especially when I am in the UK. The problem is less of an issue in Switzerland, where we have speed cameras, but only one-tenth as many as in the UK. The problem goes away entirely if there is no speed camera database loaded, or, if you are in an area where there are no speed cameras (visible on screen, or not visible on screen) on the map that is being drawn. The Garmin software engineers are aware of this and are working on it. They had no idea that there were so many speed cameras in the UK - this problem caught them by surprise. Expect a fix quite soon (my guess - within a few weeks), the problem has already been solved on other new models of GPSR (e.g. the 496).

Anyway - you can check this out yourself if you want: Before you next update your speed camera database, erase the existing one, and make a trip to Central London without anything in the Custom POI database. My guess is that you will find screen redraw performance is fully satisfactory under those conditions.

There is also an outside chance that you might encounter slow route recalculations around Central London if you have the 'avoid toll roads' function active. This is because the GPSR considers the inner part of London City a 'toll road' (because of the congestion charge), and needs to do a heck of a lot more work to figure out a route around it. But - this would only apply if you have a route active. The speed camera problem applies under all circumstances.

mrTickle said:
I believe Garmin pre-loaded maps to stop folks buying American units at half the price and then loading alternative mapping ( ie City Navigator Atlantic ) software into them. That can be the only reason why Garmin don't sell their NT version of City Navigator.

No, I don't think it is as complex an issue as that. You can buy CN Europe NT as a stand-alone product, but it is only available on SD cards. This reflects a change over to using pre-loaded SD cards for cartography, rather than CD or DVD media. Most of the new GPSRs being released now (e.g. the Zoomie, the dedicated motorcycle navigator) accept SD. It's a heck of a lot easier for the end users - you can loan the chip to your friends, there are no serial number unlock hassles, the chip works in any GPSR you stuff it in, etc., etc.

The price difference between Americas GPSRs and Europe GPSRs is mostly comprised of additional royalties that have to be paid to the multiple sources of the maps used in the Europe GPSRs. If you have a close look at who owns the copyrights on that map data, you will find out that it is, for the most part, governments. In North America, the data is either public domain, or the copyright is owned by Navteq, not by the Canadian or American government.

mrTickle said:
...they then hold you to ransom with their unlocking software and present nothing but hassle when reloading your software to your unit. The way Garmin treat their customers is similar to how record companies and film studios treat people who download files from the internet.

That is exactly what Garmin is trying to get away from by introducing maps on SD media. When you buy a SD chip with a map on it, it is yours, and you can do whatever you want with it. If you own 3 different GPSRs, you can put it in whatever one you want. If you want to loan the chip to a friend, you can do that too. In other words, the paradigm is changing back to 'cartography as a paper map'. The correct analogy for a map product on a SD chip would be a vinyl 33 RPM long play record. No locks, no restrictions, no loading, no hassles. Do with it what you want, loan it, trade it, swap it, sell it. No unlocks, no registration, no nothing.

mrTickle said:
...If they weren't being so tight about region locking, none of this would of been a problem for you.

Please, keep in mind that the policies about map locking are NAVTEQ's, not Garmin's. Garmin makes hardware (GPSRs), they don't make maps. Getting upset at Garmin over Navteq's security policies is a bit like getting upset at IBM, Dell, or Compaq over Microsoft's software security policies.

I can't really blame Navteq for locking their maps - let's be realistic about it, if they were not locked, piracy would be rampant. However, Garmin, as the vendor of the hardware that uses Navteq maps, is at least trying to do their best to eliminate the inconvenience caused by cartography locking by switching over to the SD format, which will eliminate the most common problems users have with cartography, and allow users a heck of a lot more freedom to use their cartography the way they want to.

Michael
 
PanEuropean said:
That is exactly what Garmin is trying to get away from by introducing maps on SD media. When you buy a SD chip with a map on it, it is yours, and you can do whatever you want with it. If you own 3 different GPSRs, you can put it in whatever one you want. If you want to loan the chip to a friend, you can do that too. In other words, the paradigm is changing back to 'cartography as a paper map'. The correct analogy for a map product on a SD chip would be a vinyl 33 RPM long play record. No locks, no restrictions, no loading, no hassles. Do with it what you want, loan it, trade it, swap it, sell it. No unlocks, no registration, no nothing.
Right. No nothing!

Maps on SC chip are useless. If you can't install the maps on a PC for route planning they are useless for MC usage. Better to buy a low-cost car navigator.
 
PC Mapping

Quote:
Maps on SC chip are useless. If you can't install the maps on a PC for route planning they are useless for MC usage. Better to buy a low-cost car navigator.

Is this right you can't do routes on PC and send to unit ? :nenau

Mitch
 
HMR said:
Right. No nothing!

Maps on SC chip are useless. If you can't install the maps on a PC for route planning they are useless for MC usage. Better to buy a low-cost car navigator.

This dosent sound right. I have had both a 76CSx and a 2820 to play with recently and both offer the facility to load the maps from the GPS memory back into the PC (Mapsource). Actually, I HAD to do it wen I deleted a map set from the PC by mistake and loaded them back to the PC from the microSD card on the 76CSx. Takes ages but worked fine for me.

Dale
 
Dale said:
This dosent sound right. I have had both a 76CSx and a 2820 to play with recently and both offer the facility to load the maps from the GPS memory back into the PC (Mapsource). Dale
Good to hear indeed! Then PanE is right about the advantages with maps on SD-card.

A map license on DVD can be used on TWO GPS devices no matter if they accept SD-cards or not. Complicated licensing process.

A map on SD-card can be used with ANY NUMBER of GPS devices as long as they can take th SD card. But only one at a time. Extremely simple licensing process.

Different but OK either way - depending on user preferences.
 
HMR said:
Maps on SC chip are useless. If you can't install the maps on a PC for route planning they are useless for MC usage...

I'm not fully informed about the scope of use of the cartography that comes on the SD cards, however, it seems to make sense that if you can stuff the SD card into any GPSR, you should also be able to stuff the SD card into the side of the computer, and work with the cartography that the card contains on your computer.

Again, I don't know how this works - I'm just speculating that it is unlikely that users will be forced to give up the ability to work with maps on a computer simply because of the change in media format (flash cards replacing discs) for the cartography.

Is there someone out there who has one of the newer model GPSRs that uses maps from SD cards who can share their experience with us?

Michael
 
PanEuropean said:
Is there someone out there who has one of the newer model GPSRs that uses maps from SD cards who can share their experience with us?
You can't 'upload' from an i3 (with its micro-SD card).
 
beemerboy9 said:
Switched on my 3 week-old 2820 on Monday evening. It took me through system start-up again and then told me that all maps locked.
I have lost all routes, waypoints and maps from the unit. Tried to install maps from PC and it triëd to look for a file rather like C:/documents and settings/username/unitID which was not on my PC
Anyone else have similar problems with 2720 or 2820 unit. What was outcome?
I suppose I'll send mine back to the factory for repair.


Hi, I had a similar problem, my week old 2820 decided to repeatedly take me through the setup procedure and then inform me the maps were locked. I returned the unit to Garmin UK (about two weeks ago) after speaking to their technical support. Unfortunately, at the time the engineer could not shed any light on the problem. I am awaiting their response.

WWW
 
WeeWillieWinkie said:
Hi, I had a similar problem, my week old 2820 decided to repeatedly take me through the setup procedure and then inform me the maps were locked. I returned the unit to Garmin UK (about two weeks ago) after speaking to their technical support. Unfortunately, at the time the engineer could not shed any light on the problem. I am awaiting their response.

WWW

Thanks for your support. It's nice to know I'm not the only one and I'll let you know how I get on.
 
beemerboy9 said:
Thanks for your support. It's nice to know I'm not the only one and I'll let you know how I get on.

This morning I received a new 2820 from Garmin under warranty to replace the failed unit. It is a super piece of kit and the experience has not knocked my confidence in it. I have had/used other Garmin units in the past without any problems. Sometimes these things happen. Hope your issue is resolved in similar fashion.

WWW
 


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