hastings direct,ebike,norwich union.
Ive been with hastings direct for years and years, and they never charged me any extra for change of bike(apart from the usual extra risk you would expect to pay for),or change of reg number etc.
But now,make any amendments to the policy and there is a £25 admin fee on top of any extra insurance you buy,Ive never been charged before????
I was told on the phone"its in the policy documents and you were told on the phone"still doesnt stop them whacking a few keys on the keyboard and 2 mins later ,an extra £25,woohoo,probably works out around £500 hour,cool work if you can get it.
Why do these companies hide behind the small print,and seem to forget we can vote with our feet,and a bit of customer service for a long standing non claiming customer would be good.ah well its their loss.
The only bonus with them is you can "mirror"your bonus over several bikes,and when the policies expire you will have 2 or 3 sets of bonus.
so next year when the policies expire, ill be shoppin around.
Also have a friend who said exactly the same of "peE Bike", they are great at taking your money, but p155 poor at paying out or answering the phone.
I Think ill be looking at norwich union(aviva) next year,never had any hassle before with them, they answer the phone any payout no worries.
These forums are great at airing some of the good and bad service you get from various companies,E bike is defineately off the menu.
Any comments MR Ebike? or Mr Hastings?