MyDrive log in problem on the PC

[Dave56]

I seem to be having an issue logging into my TomTom MyDrive account on my PC. Just wondered if anyone else is having the same issue.
Attempted to contact TomTom via thier chat box but it was about as much use as a chocolate fire guard.

 

[Paul G (BHT)]

All is okay here logging on with both the PC or iPad.

Edit.... doing updates seems to be struggling though.

Edit2.... working now

 

[Dave56]

Still not working.
Think I’m going to uninstall MyDrive then reinstall it and see if that helps. Just worried I may loose 2weeks worth of pre planned European routes

 

[Doc]

All ok with mine.

 

[Wapping]

Can you save the routes as GPX files separately, then do the uninstall?

 

[Dave56]

Can you save the routes as GPX files separately, then do the uninstall?

I’ll give that a go. Thanks.

 

[Dave56]

Happy days. All now sorted and planned routes still thankfully in tact.

 

[Wapping]

How did you ‘Sort it’? It might be useful for others, experiencing the same problem, to know.

Thank you.

 

[Berin]

I seem to be having an issue logging into my TomTom MyDrive account on my PC. Just wondered if anyone else is having the same issue.
Attempted to contact TomTom via thier chat box but it was about as much use as a chocolate fire guard.

I had the same - unable to show account details

 

[Wapping]

I had the same - unable to show account details

A temporary glitch or did you ‘Fix it’ somehow?

 

[Dave56]

I had to uninstall TomTom MyDrive from the laptop and then just reinstalled it, logged in as usual and all my routes etc were still there.
It appears that it just seemed to be locked into the login screen prior to the fix.
Fingers crossed all should now be good.