Nav 5 issues

[LochLaddie]

Out the blue when connecting my Nav 5 to BaseCamp I get the below error message. Has anyone else seen this issue?

I have updated the Nav 5 via Garmin express and still getting the error message. Very odd as the unit has been in the drawer since last year.

 

[littleade]

Just a stab in the dark as I don't use basecamp, but what's the battery like on your nav5 and could that be your problem? I got my nav5 in 2016 and rang Garmin up the other day to ask about a replacement battery as mine wasn't holding a charge for very long and they sent me one for free, though some have paid around £13 for theirs which is cheap anyway.

 

[LochLaddie]

The battery was absolutely dead, I had it on the bike for a day before it 'woke' up. Now I have a solid green battery icon.
Another odd thing, once I switch on the unit and select 'where to' and 'address' it say 'map data is not available'. I don't remember it being like this before.

 

[Mzokk]

Garmin Nav's use internal "Flash memory" and this will degrade if the unit has not been powered up for some time. (chunks of memory go missing). If the unit can be "seen" by Garmin express, take whatever updates are available and try Basecamp again. When you do this make sure that Garmin express is not running on your machine when basecamp is running, as they both try to access certain parts of the Zumo operating system at the same time and cause conflicts. For all Garmin Zumo's, they work better if powered up and charged at least every couple of months or so to keep the memory and battery in good order.

 

[Ajay]

Taking Garmin Express updates can have surprisingly good effects. My (different unit) Zumo 396 had a fault where the route visual would track correctly, but audio directions would stop. Then randomly (& sometimes next day different route) audio would kick in, scrolling thru & voicing all the directions missed previously, then voicing correct directions for a while. Not happened since I updated.

 

[landmarkjohn]

If you do update check that you have all the maps you expect.

I was on the ferry to Spain when I discovered that the only country beginning with S on my device was Slovenia!

The update only had space for Northern Europe! From memory when I got home I think I had to delete some previous map versions and then update to get full mapping back.