Non Bmw

[Uinneag]

Mate took his Varadero into Two Wheelers in Edinburgh last year for a service
His chain snapped after 100miles and destroyed the gearbox
Recon engine £2000

He is handless with tools etc so on Friday he took it into the garage to get the levels and chain checked and has road the 200miles up to Skye
I looked at his chain and it was that slack it's sawing the center stand and needs a new chain.
Can he claim from the dealer?

What should he do

 

[Monsieur]

If it happened last year isn't it too late to claim anything from the dealers now?
I would have assumed that, assuming it was a honda dealer, that they would have checked the chain as part of a service anyway?
Honda advise that the chain should be inspected and lubricated every 600 miles (1000Km). When it went in for its service a chain inspection is part of the items to be checked list which would mean that the chain would be checked for any adjustments needed and also be lubricated. If the chain failed due to its slackness and this happened after only 100 miles then, yes, a claim could be made. All depends how long after the event the claim is made.
Talikng to the manager would be a first step, together with evidence of their 'slackness' (pun intended).

 

[Dee Tee]

If your friend is in the AA,RAC or has an insurance company Breakdown Cover Scheme,contact them for Help and advise.

If i'm reading this correctly,the Chain snapped 100 miles after the Service,taking the Gearbox out and costing £2000 for a recon Engine.I would have hoped he nailed the Dealer that did the Service for the cost of that one.

The second incident seems to be a dealer(the SAME ONE ??) being asked to do a "Levels and chain check".This was presumably charged for and no report of a worn chain being given.For the chain to be eating into the centre stand with only 200 miles use from the "check" seems to suggest that the Dealer has some explaining to do.If the Job Receipt details work carried out,i hope it also has the Mileage on it ? Get the Mileage showing now, recorded by an impartial witness who can be relied on to give evidence of same.Best bet would be a bike shop who could also assess the damage.Let the dealer know what has happened,give him the opportunity to inspect and make good the damage.If he doesn't want to know,suggest you will take it up as a Small Courts Claim-or whatever the Scottish Law equivalent is.Keep right on your side by not getting shitty with the dealer if he initially stalls,the Legal threat might just soften his stance where a row will be of no consequence to him.Hope this is of help,the next suggestion would be for your friend to find a dealer he can rely on with work.
A lot of people will suggest learning basics Mechanics,which is fine if you have an aptitude for that.There might be other factors which might prevent your friend taking this route.I have been critcised for my stance on this.I don't work on my bikes for the same reason that i don't take the back off the TV or Computer.It is not my line of work,let an expert at it.I have been lucky in finding workshops that have always done what i have wanted and have never let me down.I have Carole Nash Insurance with Breakdown Cover and always have a Mobile phone with me .I don't do "Abroad" so i can get away with this slightly "easy option" attitude,but,it works for me.

 

[Schtum]

My experience of Two Wheels is that they're not the best for servicing and repairs but your mate really needs to learn to use a spanner, Johnny. Big V-twins are notorious for wearing out chains.

Get him to fit a Scottoiler while he's at it.

 

[cunning fox]

once took my cbr to two wheels for an alarm problem, picked it up next day fixed. had the panels off the following weekend and noticed they had cracked a side panel but were nice enough to glue it back together for me,( without telling me). went back and kicked up feck, since then i've heard nothing but horror stories about them.

 

[columbus]

I went to two wheels for a tyre change as they were the only place that had the one i was looking for in stock. Arrived for 2pm as instructed. I was still waiting at 4:30pm not to impressed.