Ocean, Plymouth.

MikeP

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Another :thumb2 for the chaps there.

Don't disregard you local dealership when it comes to buying parts assuming that the best deals are always going to be from independents.

They may not always be able to match the prices of independents but they are often within a few bob, sometimes they are actually cheaper.

Monday I rang Ocean and spoke to Mark and got the prices for new choke and throttle cables. He was able to get within a few pence of the best independent's price.

Today I received a text saying that the parts were in. When I got there I mentioned to Matthew that the e-clip in the splitter-box was broken and to save me buying one of those packets of assorted clips from a motor-factors (and finding that one out of ten assorted sizes only ever gets used), he went and found a couple for me. He didn't have to do that. :clap

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In ten years, I've never had a bad experience at Ocean and it just seems to get better.

I may be biased because I remember the days when Ocean's predecessor in the area was a multi-make outfit at Newton Abbot who were shite but it's worth putting my business Ocean's way if it means that there's a bloody good dealership in the area.

All I need to do now is find someone willing to drive me there later so that I can tank-up on their free mulled wine and mince pies. :D
 
+1 :thumb always found them very competitive and very helpful :thumb2
 
They always get my vote!
Great service and a great team.
 
Just bought the injector o rings and vacuum plugs for my refurbed 1100GS throttle bodies and had to buy 10 of each - over 32 quid :eek: That was including my trade discount :eek::eek: Only got 5% off an oil filter which seems a bit tight.

You live and learn...
 
Just bought the injector o rings and vacuum plugs for my refurbed 1100GS throttle bodies and had to buy 10 of each - over 32 quid :eek: That was including my trade discount :eek::eek: Only got 5% off an oil filter which seems a bit tight.

You live and learn...

You are joking ??
 
Just bought the injector o rings and vacuum plugs for my refurbed 1100GS throttle bodies and had to buy 10 of each - over 32 quid :eek: That was including my trade discount :eek::eek: Only got 5% off an oil filter which seems a bit tight.

You live and learn...

Hi Uncle Dick

Please could you send me details of your recent purchase at Ocean? I'd be happy to look at any discount structure we've got set up for your trade account but I have been unable to identify a recent trade purchase of the items you mentioned.

Regards
Peter Cramp
Motorcycle General Manager
Ocean Plymouth

[email protected]
 
You are joking ??

Just bought the injector o rings and vacuum plugs for my refurbed 1100GS throttle bodies and had to buy 10 of each - over 32 quid :eek: That was including my trade discount :eek::eek: Only got 5% off an oil filter which seems a bit tight.

You live and learn...

U were just wanting 2 of each weren't u ? You can buy the quantity you want. 10 will be the minimum quantity the dealer has to buy.
 
U were just wanting 2 of each weren't u ? You can buy the quantity you want. 10 will be the minimum quantity the dealer has to buy.

Always managed to buy 2 at a time, maybe if you are a dealer it could be prudent to have a few in stock?

Have you asked if they will take some back?
 
To answer various queries from Crampie and others:

I've had an account with Ocean since the day they opened - and Chenhalls before that. I always deal with my nearest branch - Torbay - as they deliver to our estate every day. That's why I have no motorcycle specific discount structure with Plymouth.

As regards ordering 10 of each item: I honestly thought a Motorrad dealer would have vacuum plugs by the box full. They are practically a service item and I, for one, wouldn't embark on balancing GS throttle bodies without some new ones at hand. Maybe 1100 ones are different to later bikes - I haven't checked. In fairness, they did call to say that there was a minimum order quantity of 10 but I didn't expect the O rings to be £2.61 each.

I don't expect charity from a business but when I buy a Ford filter from Ford, a Vauxhall filter from Vauxhall, or a VW filter from VW, I would normally expect 50% discount. It seems that the m/c market is very different.

I have, today, had 2 calls from Ocean apologising for any mis-understanding which was very decent of them. Most dealers would just say 'stuff it, that's how it is'.

Bottom line is, I've got my bits, my income tax bill next year will be a bit less :thumb and I'll be back on the road next week :):):)

Dick
 
To answer various queries from Crampie and others:

I've had an account with Ocean since the day they opened - and Chenhalls before that. I always deal with my nearest branch - Torbay - as they deliver to our estate every day. That's why I have no motorcycle specific discount structure with Plymouth.

As regards ordering 10 of each item: I honestly thought a Motorrad dealer would have vacuum plugs by the box full. Dick

Hi Uncle Dick

Once again, apologies for the service you received. We do stock the items you suggest (at our Motorrad outlet in Plymouth) and had the items been supplied from here you would have qualified for a greater discount and been able to have as few/as many as you wanted. As the items were ordered from a BMW car only outlet (where motorcycle parts are not stocked) the trade discount level was reduced on these items (although I believe they were delivered to you).
I understand that, for convenience and because you've dealt with them for many years you may wish to continue sourcing your motorcycle parts from Torbay so I have spoken to the guys there and asked that they contact the Plymouth branch in the first instance, to obtain the parts from stock rather than order them in from BMW. Alternatively, please call the Plymouth branch on 01752 202828 and ask for Bill or Matt - they'd be happy to get the parts over to you, no problem. (although sadly we are unable to offer 50% discount on any BMW parts!)
I hope we can continue to provide many more years of service to you and look forward to your next order.
Regards

Peter Cramp
Motorcycle General Manager
Ocean Plymouth
 


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