Well I did " POP in" as requested to Pidcock, to get the issue sorted.
Now me being old fashioned, when you POP in, you normally expect to POP OUT a while later. Well I did sit patiently for two hours, but as no one came to inform me of how it was going, I decided to go and ask, if they could check how the " fitter" was getting on? After I reminded them who I was and what I was doing there, she popped into the workshop and was soon back.
You know when you talk to someone that has no idea what they are on about......................... "He is still looking at it, he mentioned about that maybe you have not done enough miles on it since the software update" ??????
Well I know I had done at least 100, can she tell him that, and crack on with it. So I retire back to the coffee lounge, and give it another hour.
I approach the counter again, and ask the service girl , how they are getting on. SO she pops in to see him and soon pops back........
" He has done the software update 5 times now and it is still the same" I ask if it may be the Gear Assist Pro unit has failed, can they put a new one on?
" We would have to order one in"
OH OK, can I speak to the service manager?
" ERR we do not have a service manager"
Can you take one off a brand new RT sat in the showroom and try that?
" We can't do that, anyway it might not be the unit"
Oh, OK so have you tested the unit?
"ERRR I don't know"
I am a bit miffed now, not too sure they really know what they are doing, surely any unit has a testing procedure, even it is CAN, I work for CAT and we have test procedures for nearly every electrical item.
I need to leave within 30 minutes, tell him to put it back together, as I am off away for a week on the bike tonight.
They roll the bike out, I run through the test procedure with the fitter, to find out he says basically what the girl says.
The thing that really gets me, is if the software update did not work 1st time, why would another 4 make any difference, would the offending node fall into place on the 4th or even 5th try? NO it would be the same outcome everytime if you have not altered any parameters or units.
You know when Homer Simpson picks up something hot and screams "DOH" and then he picks it up again, and it is still hot, and again, and again.
"Do you want to book it in for next week"
No thanks, I have to leave now, as I am really quiet annoyed.
Received a letter form BMW Motorrad Service Satisfaction Survey, now this is going to be fun.
