SBW Motorrad (Sawbridgeworth)

[HeatedGrips]

After getting a poor response from Cannon BMW (see sep post) on an out-of-warranty issue I took the bike to SBW who were polite, helpful and efficient.

They asked BMW for a goodwill payment to replace my faulty handlebar switch unit which was duly agreed. Total cost of repair: £20 for labour.

In fact they were so impressive I traded in my 2005 GS for a 2007 one from them!

 

[darkhorse]

Agree, great guys at SBW. Always very helpful

 

[Red Rock]

Out of interest, how much out of warranty were you? - I have a simlar issue. - I bought my bike from SBW, 2nd hand at 18 months old. It's coming up to 3yrs in March and the timing cover is corroded to f**k. I havent really got round to following it up as I didn't think I had much hope, but the problem is definately something that started within the warranty period and I would expect an engine cover to be a lifetime part under normal use. I never really noticed it too much when I bought it. - Did they take much persuading?
Cheers.

 

[Marks adventure]

SBW are a great team and always willing to help you out.

 

[bowser]

SWB

have to say their sales team werent very impressive, my son is looking to buy a new 1200 and wanted a test drive, despite being 20 he has car, full unrestricted bike and HGV licence, and they wouldnt entertain a test ride. Park lane were no problem, so he went there instead, looks like they will probably get his money instead.

 

[HeatedGrips]

Out of interest, how much out of warranty were you? - I have a simlar issue. - I bought my bike from SBW, 2nd hand at 18 months old. It's coming up to 3yrs in March and the timing cover is corroded to f**k. I havent really got round to following it up as I didn't think I had much hope, but the problem is definately something that started within the warranty period and I would expect an engine cover to be a lifetime part under normal use. I never really noticed it too much when I bought it. - Did they take much persuading?
Cheers.

The switch failed six months after my two-year warranty ran out. I only had to ask them once if they would put it to BM as a goodwill issue.

 

[johnnystorm]

have to say their sales team werent very impressive, my son is looking to buy a new 1200 and wanted a test drive, despite being 20 he has car, full unrestricted bike and HGV licence, and they wouldnt entertain a test ride. Park lane were no problem, so he went there instead, looks like they will probably get his money instead.

I wasn't too impressed either, took ages to get it all sorted but I did get a ride out (but I'm 31). Wouldn't budge an inch on price for used, couldn't match Cannon for the new deal. Popped back to Cannon and 500 quid off a bike they'd knocked down in price already. I know they weren't giving it away but altogether a friendlier experience for purchasing. I haven't had a paid for service yet, but the one my bike was due and included went ok when I went back a week later.

 

[johnnystorm]

Oh, and the dozy sales rep sent out a mass email and included everyone in the "to" section, great for spammers!

 

[Qmouse]

Oh, and the dozy sales rep sent out a mass email and included everyone in the "to" section, great for spammers!

I emailed them back on that one.... hoping that did not have a dissatisfied customer in the list

 

[johnnystorm]

I emailed them back on that one.... hoping that did not have a dissatisfied customer in the list

I emailed back as well, they didn't bother to apologise.

 

[instructor Boy]

how much do you guys pay for your services then?

 

[Deleted Member I]

QUOTE Data protection law ...

Make it sound really formal .. see what happens

Does anyone know if that breaks any data protection laws? Or am I right to have a freebie email account for junk like that

 

[johnnystorm]

The emailing wally struck again. They sent a 1mb .bmp attachment that could easily have been compressed to a few kb. I haven't got around to sending them it back and explaining!

 

[instructor Boy]

no one answers questions on this site....bit of denial going on here!