VoIP - which ISP? Virgin Media epic fail....

[sparkplug]

Hi,

So I've been failing to get an answer from Virgin Media about a problem with VoIP. Essentially I get one way audio when connecting to the work Asterisk server through any softphone on any device - but when I take these devices onto any other network they all work fine.

I'm sure it's the Virgin Media network but they don't seem to even understand what VoIP is and I've pretty much had enough of them now.

So the question is (unless any of you know how to make this work with Virgin) who to move to? BT Infinity isn't available in my area until end of 2012 - but I'm open to suggestions. My VoIP is going to replace the landline so I don't really need a broadband/phone package - just the broadband.

My project for next year is to set up my own mailserver, fileserver and Asterisk server from home - all will get light use and I'll probably go down the DynDNS route rather than paying for a real static IP address.

The real question is - who to go with as my ISP?

I've been a Virgin customer since the very early days (Pre-NTL World even) so I don't have any other experience really apart from a UUnet account in 1997.

Who's going to provide me what I need?

 

[shugie]

Hi,

So I've been failing to get an answer from Virgin Media about a problem with VoIP. Essentially I get one way audio when connecting to the work Asterisk server through any softphone on any device - but when I take these devices onto any other network they all work fine.

I'm sure it's the Virgin Media network but they don't seem to even understand what VoIP is and I've pretty much had enough of them now.

So the question is (unless any of you know how to make this work with Virgin) who to move to? BT Infinity isn't available in my area until end of 2012 - but I'm open to suggestions. My VoIP is going to replace the landline so I don't really need a broadband/phone package - just the broadband.

My project for next year is to set up my own mailserver, fileserver and Asterisk server from home - all will get light use and I'll probably go down the DynDNS route rather than paying for a real static IP address.

The real question is - who to go with as my ISP?

I've been a Virgin customer since the very early days (Pre-NTL World even) so I don't have any other experience really apart from a UUnet account in 1997.

Who's going to provide me what I need?

Zen internet might be worth a shufti, as may Eclipse in Exeter.

 

[Sumprat]

Hi,

...problem with VoIP. Essentially I get one way audio when connecting to the work Asterisk server ...

Thats a bit Gauling

I wonder if they are filtering traffic by the IP port its using. Just a guess.

S

 

[wessie]

http://www.samknows.com/broadband/exchange_search will tell you who has LLU in your area.

If you have O2/Be* (part of Telphonica) available then I can recommend them. Their techs reply to queries by email and seem to take an interest when you aren't getting the service you have paid for.

I have a Be* account but if you have an O2 phone you can get a discounted rate via them. Same network, same techs, different branding & tariff structure.

 

[sparkplug]

From what I can make out it's either an issue with NAT or with STUN but the router they provide is useless in that you have basically no control over it.

I spoke to the guys at Voip Unlimited who could not have been more helpful and I'm almost certainly going to use them. I've just had enough of the service from Virgin - it simply isn't good enough in this day and age.

VoIP Unlimited not only do the broadband but also provide the SIP trunk so you just know it's going to work together! Prices seem competitive and service and support is incomparable given my experience of Branson's lot. You call up and the guys you speak to actually listen and understand and know what they are talking about!

Will continue to shop around and I also need to research my own router but that shouldn't be too much of a headache.

Bye Bye Virgin Media

 

[sparkplug]

Typing while you were replying Wessie - that's very interesting as my phone happens to be O2 - will definitely look into that..