New RT is being delivered tomorrow, Got the reg number and called Devitt to change over.
Lady I spoke to said the current insurer now wont insure the new bike (its identical to the one on cover) and I have to pay a cancellation fee which wipes out the remaining pro rata payment. Reason given was value of the bike as insurer has changed their terms mid way in policy.
No luck in getting a new policy with them, and she said new quote was over a thousand pounds (currently paying £158) I did say Ill never use Devitt again as have lost 11 months no claims, and after letting them know I would be mentioning my experiences here she managed to get a discount of £25 on my penalty for cancelling (not that I had a choice).
Totally bemused that a 'broker' can treat its customers like this, and am not happy about returning to BMW as they use Devitt to manage their business.
Devitt have pushed me away as a customer and Ill not ever be going back !
Lady I spoke to said the current insurer now wont insure the new bike (its identical to the one on cover) and I have to pay a cancellation fee which wipes out the remaining pro rata payment. Reason given was value of the bike as insurer has changed their terms mid way in policy.
No luck in getting a new policy with them, and she said new quote was over a thousand pounds (currently paying £158) I did say Ill never use Devitt again as have lost 11 months no claims, and after letting them know I would be mentioning my experiences here she managed to get a discount of £25 on my penalty for cancelling (not that I had a choice).
Totally bemused that a 'broker' can treat its customers like this, and am not happy about returning to BMW as they use Devitt to manage their business.
Devitt have pushed me away as a customer and Ill not ever be going back !