How do you get a part from BMW Chester -
I went yesterday and they were shut..silly me
, hey I'm not perfect, I ride an airhead
.
So, 'phoned parts dept. at 11.00am and was told computer was down..fair enough, took all my details etc and said they'd call me back !
So almost three hours later I call again, put on hold for about three minutes or more then 'phone cut off
! Hey, it happens. So called back and 'phone lifted up and placed down again...easily done I you drop the 'phone; so called back again, same thing happened... hmmmmmm. Left it a short while, (had a quick frustrated pace up and down
) called again and spoke to a nice lady on reception and asked her to put me through to stores but please not to cut me off
( three hours now just to order a rubber seal ). She came back to the 'phone and said Harry was with a customer...I'll get him to 'phone you back
.....so typing this 40 minutes later after being ignored by H
!!
Cannot even order via an email address ( unless I want to book a service or a test-ride
)
So how do you order parts from a main dealer...FIVE telephone attempts and waiting ( still ) three hours
???? Means I will now have to order via BMW Preston
( or wherever ) and pay damned postage
all for a rubber petrol cap sealing ring ( hey, I even gave them the part number 16111453910 on my first call !
) £15 from Europe
Bet Mr H finally calls me when I 'm out taking the dog out for a walk ( poor mutt has his legs crossed waiting for that return 'phone call ) and I'll miss the call !!
Us airhead owners are treated like lepers