New MU 2016 lowered suspension GSA on Saturday and have a couple of issues

As per title. Picked up bike from Allan Jeffries on Saturday.

When i first sat on the bike and gripped the bars/levers, the front brake lever did not feel quite right.I thought it was the span so i adjusted that and off i went up the road.

Bonded with the bike straight away. Smoother at low speeds, comfy, easy to handle and confidence inspiring what with the low chassis and all. Just that bit better all round than my trusty MU 2013 GS which i had owned from new (2.5 years and 21.5K miles) and had traded for my new steed.

Once up the road being the sad man that i am i set about giving the bike a wash (200 bug spattered miles + new bike = wash).

So as i was drying the bike i thought i would look at the brake lever again. It was at this point i noticed that with not too much force/resistance i could pull the front brake lever back to bar. Nothing obvious wrong, no leaking fluid or broken bits as far as i could see.

I tried to contact the dealer but it was about 4.55pm on Saturday afternoon and it was going to voicemail.

I spoke to Allan Jeffries on Monday and Tuesday when it was decided that the best course of action would be to call BMW assist. The chap duly came out and said that in this instance (and having consulted BMW) that the bike should be recovered to the nearest dealership. This happens to be just up the road from me in East Kilbride. The problem here is that i (and Allan Jeffries) had already asked this dealer if they could look at the bike. They said they could, but not until a week on Friday as they are so busy. This is unfortunate (and not their fault) but it does leave me in a difficult position.

I do not object to the bike being repaired, even taking in to account that it was faulty when i picked it up. What i do object to is having to do without my new bike for any more than a couple of days.

This is a local holiday weekend here in Glasgow and as i am lucky enough to be off i was planning on going out on my new bike.

Let us see how things pan out later on today. According to the chap from BMW Assist the fact that it is a new bike and it has had to be recovered to a dealership affords it some sort of priority. We shall see.

The other issue (not an issue just a bit of a pain) is that the side stand enlarger that i purchased (Wunderlich for lowered suspension bikes from NN) does not fit. The side stand is marginally too big to fit. I thought it may have just been a manufacturing fault on this product, however it fitted fine on to my mates MU 2015 lowered suspension GS. I even tried calling Adventure Parts (Cameltoe guys). Paul was very helpful but based on the dimension i sent him the Cameltoe will not fit either.

Not a biggie but i have always found the side stand enlarger to be one of the more useful farkles that i have added to my bikes.

Dario

As Alan Jefferies seem to have sold you a defective product from new, you'd think the least they could do would be to loan you a replacement in the meantime whilst it's being fixed. You seem very philosophical about it, I'd be pissed right off. Hope you get it all fixed soon.

I'd be giving AJ's a hell of a time, as they haven't PDI'd it properly. They're obviously a few miles from you, and seem to be fobbing you off to your local dealer. They need to send a technician out to you, or a loan bike in a van while they take yours back to put this right. You've spent in excess of £16k with them, they need to step up.

+1 on the loan bike. Ultimately it would be down to AJ to sort that out. I would expect them to ask your local dealer if they were able to supply a suitable loaner. If not, then down to AJ to get one to you, IMHO.

You could argue that you should have done your own pre ride checks before you left Allan Jefferies and queried anything before you left. I too bought a 505 mile lowered GS WC in 2013 privately and that too had the same problem, the brakes still worked but had excessive travel like yours. At the 600 mile service, also with AJs, they fixed it . Maybe it just needed bleeding but its been fine ever since.

mrtee43 said:

You could argue that you should have done your own pre ride checks before you left Allan Jefferies and queried anything before you left. I too bought a 505 mile lowered GS WC in 2013 privately and that too had the same problem, the brakes still worked but had excessive travel like yours. At the 600 mile service, also with AJs, they fixed it . Maybe it just needed bleeding but its been fine ever since.

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But this is a brand new bike. The dealer should have done a proper pre delivery inspection, and they haven't, which could be potentially dangerous, as this is a brake issue.

The Nutty GSER said:

But this is a brand new bike. The dealer should have done a proper pre delivery inspection, and they haven't, which could be potentially dangerous, as this is a brake issue.

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I had the same with another BMW dealer, in 1999 on a new bike

Excessive front brake lever travel, it didn't make the brake defective

Turned out to be the tiny grub screw, behind the span adjuster

The Nutty GSER said:

But this is a brand new bike. The dealer should have done a proper pre delivery inspection, and they haven't, which could be potentially dangerous, as this is a brake issue.

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OK granted, but you would only have to ride what ? a mile to know that the brake lever had excess travel. This guy rode 200 miles or so. He could have just turned around and gone back after 5 minutes and it would have been sorted. I personally think that we live in a society of hand wringers and complainers who like to milk any problem.

I thought this front brake lever travel thing was a well known problem on these bikes? I certainly know others that have had the same issue.

Someone's pulling your plonker - insist on a loan bike

Did you try pumping the lever? This will often effect a temporary cure.

When sttod still with the engine off and cold my brake lever would come back almost to the bars on the first squeeze
once running and in use it was fine

Seems a bit OTT to go for BMW assist recovery !

Dario said:

I spoke to Allan Jeffries on Monday and Tuesday when it was decided that the best course of action would be to call BMW assist. The chap duly came out and said that in this instance (and having consulted BMW) that the bike should be recovered to the nearest dealership. This happens to be just up the road from me in East Kilbride. The problem here is that i (and Allan Jeffries) had already asked this dealer if they could look at the bike. They said they could, but not until a week on Friday as they are so busy. This is unfortunate (and not their fault) but it does leave me in a difficult position.

I do not object to the bike being repaired, even taking in to account that it was faulty when i picked it up. What i do object to is having to do without my new bike for any more than a couple of days.

This is a local holiday weekend here in Glasgow and as i am lucky enough to be off i was planning on going out on my new bike.

Let us see how things pan out later on today. According to the chap from BMW Assist the fact that it is a new bike and it has had to be recovered to a dealership affords it some sort of priority. We shall see

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You and your dealer should have insisted that the bike be returned to them for repair. It ain't Rocket Science and is something that BMW Assist do on a regular basis

The priority your BMW Assist guy is talking about is if you take a courtesy vehicle that then will 'prioritise' your repair as the dealer gets 48 hours then the pressure is really on

Speak to BMW Assist again and insist on a replacement vehicle. It will not be a bike (unless your supplying dealer can supply you with one) but the added cost of a hire car will focus everyone's attention on getting your bike looked at and repaired as quickly as possible

redrick said:

When sttod still with the engine off and cold my brake lever would come back almost to the bars on the first squeeze
once running and in use it was fine

Seems a bit OTT to go for BMW assist recovery !

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Maybe, then again it is brake related so it's a very important feature of the vehicle

Nice 'n' Fat said:

Maybe, then again it is brake related so it's a very important feature of the vehicle

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I agree but the issue does not seem to be about them working just the ammount of pull in the lever if they worked then this is a first service fix IMO

mrtee43 said:

OK granted, but you would only have to ride what ? a mile to know that the brake lever had excess travel. This guy rode 200 miles or so. He could have just turned around and gone back after 5 minutes and it would have been sorted. I personally think that we live in a society of hand wringers and complainers who like to milk any problem.

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In a nutshell, nobody can think for themselves anymore..................it's somebody else at fault

redrick said:

I agree but the issue does not seem to be about them working just the ammount of pull in the lever if they worked then this is a first service fix IMO

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I would tend to agree but not everyone is the same so if the OP is concerned then why not get BMW Assist involved?

Nice 'n' Fat said:

Maybe, then again it is brake related so it's a very important feature of the vehicle

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redrick said:

I agree but the issue does not seem to be about them working just the ammount of pull in the lever if they worked then this is a first service fix IMO

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Couldn't agree more. Rode 200 miles with no issue. Personally if I thought the brake lever wasn't right, I would have not set off in the first place.

Sounds like politics to me , did'nt buy the bike from the local dealer so he's throwing his toys out the pram by creating a delay ?
Actually I know Dario well and understand perfectly why he chose to drive 200miles to spend his money, in the same situation I would have.
Latest update theres a technician looking at it now

It's a brand new very expensive bike and should be perfect in every respect. Anything else is unacceptable IMO.

JohnnyBoxer said:

I had the same with another BMW dealer, in 1999 on a new bike

Excessive front brake lever travel, it didn't make the brake defective

Turned out to be the tiny grub screw, behind the span adjuster

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Sounds simple when you put it like that, but you assume everyone that rides a bike would know how to work on it.

I don't, so would be straight on the phone to the dealer.

Burn the witch!